Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Gonzales

Justice

Summary

Dynamic supervisor with a proven track record at Tony's Fresh Market, enhancing team productivity through effective workflows and robust staff management. Skilled in training and mentoring, I prioritize customer service and decision-making, leading to improved satisfaction and compliance with safety protocols. Committed to fostering a collaborative team environment.

Overview

4
4
years of professional experience

Work History

Supervisor

Tony's Fresh Market
01.2025 - Current
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

Shift Lead Manager

Walgreens
04.2021 - 01.2025
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.

Education

Grace King High School
Metairie, LA

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Decision-making
  • Inventory control
  • Staff discipline
  • Team building

Timeline

Supervisor

Tony's Fresh Market
01.2025 - Current

Shift Lead Manager

Walgreens
04.2021 - 01.2025

Grace King High School

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Victoria Gonzales