Victoria Frison
Alton
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic, and respectful of people from different backgrounds.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Owner
Victorious Cleaning LLC
04.2023 - Current
- Maintained cleanliness and organization in guest rooms and common areas.
- Assisted in maintaining inventory of cleaning supplies and equipment.
- Followed safety protocols while using cleaning chemicals and equipment.
- Conducted deep cleaning tasks during routine maintenance checks.
- Provided excellent customer service by addressing guest concerns promptly.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Customer Service Specialist
Caring Solutions services
10.2023 - 11.2024
- Assisted customers with inquiries and provided accurate information promptly.
- Resolved customer complaints effectively and maintained positive relationships.
- Processed orders and managed customer accounts using company software.
- Documented customer interactions and updated records in the system accurately.
- Educated customers about products and services to enhance their experience.
Education
Associate’s Degree Divinity -
Lewis And Clark Community College
Godfrey, IL 07.2024 - 07.2025
Skills
- Customer service
- Problem resolution
- Time management
- Effective communication
- Team collaboration
- Organization skills
- Problem solving
- Communication skills
- Detail orientation
- Speed typing
- Active listening
- Team building
- Data entry
- Written communication
- Relationship building
- Critical thinking
Certification
- Phlebotomist
- CPR certified
- Department of mental
Timeline
Associate’s Degree Divinity -
Lewis And Clark Community College
07.2024 - 07.2025
Customer Service Specialist
Caring Solutions services
10.2023 - 11.2024
Owner
Victorious Cleaning LLC
04.2023 - Current
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