Victoria Cosby
Pontiac
Summary
Reliable Teller Supervisor with experience in managing branch operations, training new employees, and resolving customer service issues. Known for strong leadership skills and ability to improve operational efficiency. Proven track record of enhancing customer satisfaction and increasing sales through cross-selling banking products. Skilled in cash handling procedures, compliance regulations, and optimizing team performance.
Overview
6
6
years of professional experience
2011
2011
years of post-secondary education
Work History
Teller Supervisor
CIBM Bank
Bloomington
2024.06 - 2025.08
- Supervised daily operations of teller line to ensure efficient customer service.
- Trained new tellers on bank policies and customer interaction techniques.
- Managed cash flow and balanced cash drawers at the beginning and end of shifts.
- Assisted with monthly and annual audits
- Cross trained in opening new accounts, creating new customer profile, closing and opening new Certificates on deposit.
Assistant lead teller
SOCU
Pontiac
2022.10 - 2024.02
- Assisted with daily reports
- ATM replenishment and reporting
- Balancing cash drawers and vault daily, assisting with monthly and annual audits
- Assisted with hands on training of new employees
- Helped customers with account transactions, such as deposits, withdrawals, transfers to accounts and loans
- Customer Service assisting with debit card problems and creating new cards
Reimbursement Specialist
Carle Foundation Hospital
Bloomington
2019.06 - 2022.05
- Processed insurance claims for various patient services efficiently.
- Reviewed medical documentation for compliance with reimbursement policies.
- Communicated with patients and insurance about billing inquiries and insurance coverage options.
- Cross trained on payment posting from patients and insurance companies
Education
Pontiac Township High School
Pontiac, ILSkills
- Cash management
- Customer service
- Banking operations
- Compliance auditing
- Microsoft Office proficient
- Quick and eager learner and participant in group training
References
References available upon request.
Timeline
Teller Supervisor
CIBM Bank
2024.06 - 2025.08
Assistant lead teller
SOCU
2022.10 - 2024.02
Reimbursement Specialist
Carle Foundation Hospital
2019.06 - 2022.05
Pontiac Township High School