Victoria Asulyn
Customer Success Specialist
Tel Aviv
Summary
Professional in client relationship management with experience in managing key accounts and driving client satisfaction and retention, I am now looking for my next challenge in CX, Account or Project Management senior positions.
Overview
14
14
years of professional experience
4
4
Languages
Work History
HEAD OF CUSTOMER SUCCESS
ALLRITES
04.2021 - Current
- Heading the department; managing a portfolio of key accounts & part of the company CXO
- Assisting customers (digital content streamers) with onboarding and product setup to foster successful adoption and usage
- Analyzing customer feedback to identify areas for product improvement
- Handling engagement, retention & upselling of key accounts across the globe with a successful track record
- Conducting account reviews & devising customer success strategies to strategize future growth in alignment with commercial goals and internal teams
PROJECT MANAGER
ARMOZA FORMATS
01.2015 - 01.2021
- Managing pre-production & production of international TV format adaptations in day-to-day communication with local broadcasters
- Creating all materials related to each format of the company's catalogue and coordinating delivery to customers
- Collecting data and reporting to format creators on project status, ensuring alignment with branding and proactive issue resolution
- Representing the company internationally during consultation trips as a 'flying producer'
- Conducting benchmarks prior to format acquisition as well as post-project evaluations which turn into best practices
CREATIVE
BANIJAY GROUP
01.2012 - 01.2015
- Creating TV and digital non-scripted shows, adapting foreign formats, collaborating with brands and producing pilots
- Providing creative consulting on projects for the group affiliates
- Attending Markets to present new projects and meet up with subsidiaries & clients
- Delivering a weekly report on TV business & social trends
Education
Master's degree - Communication Management
CELSA-SORBONNE
Paris01-2012
Exchange Semester - Marketing Major
San Diego State University
USA01-2011
Skills
Customer relationship building
Report analysis
Work Planning and Prioritization
Idea development and brainstorming
Process improvement
Attention to detail
Proficient in Salesforce & Hubspot
Timeline
HEAD OF CUSTOMER SUCCESS
ALLRITES
04.2021 - Current
PROJECT MANAGER
ARMOZA FORMATS
01.2015 - 01.2021
CREATIVE
BANIJAY GROUP
01.2012 - 01.2015
Master's degree - Communication Management
CELSA-SORBONNE
Exchange Semester - Marketing Major
San Diego State University
Hobbies
Horse-riding instructor
Harry Potter nerd
Notorious Foodie