Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Adams

Springfield

Summary

Accomplished Driver with a proven track record at Roadie, adept in safe driving practices and exceptional customer service. Skilled in GPS route planning and problem-solving, ensuring timely and efficient deliveries. Demonstrated ability to enhance company reputation through reliability and relationship building, with a focus on achieving high customer satisfaction and maintaining an excellent driving record.

Overview

2025
2025
years of professional experience

Work History

Driver

Roadie
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Obtained signatures from customers upon delivery of goods.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.

In-Shop Driver

JFour
09.2018 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Obtained signatures from customers upon delivery of goods.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
  • Enhanced team morale by providing support and assistance during peak delivery periods.
  • Reduced delivery times with careful planning and route optimization.

Driver

Shipt
12.2024 - 01.2025
  • Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
  • Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
  • Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.
  • Maintained clean and organized vehicle, enhancing professional image of company.
  • Improved fuel efficiency by implementing strategic driving routes and practices.

Attendant

Ruby's Gaming
04.2017 - 10.2017
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Collaborated with team members to improve overall service quality and guest experience.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
  • Handled cash transactions accurately, ensuring proper documentation for financial records.
  • Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
  • Provided exceptional customer service by promptly addressing guest needs and requests.
  • Performed routine maintenance tasks on equipment, identifying potential issues before they escalated into larger problems.
  • Utilized strong interpersonal skills to establish rapport with guests.
  • Improved safety measures with thorough inspections and immediate reporting of any hazards.
  • Managed inventory of supplies, ensuring all necessary items were always available for guest use.
  • Supported promotional activities, informing guests of upcoming events and special offers.
  • Handled cash transactions accurately, providing guests with prompt billing services.
  • Enhanced guest experience by providing prompt and courteous service during their visit.
  • Facilitated smooth operation of events by setting up venues according to specific requirements.
  • Prepared detailed reports on guest feedback, driving continuous improvement in service quality.
  • Contributed to environmental sustainability efforts by implementing waste reduction initiatives.

Crew Member

McDonald's
04.2012 - 10.2012
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Dispatcher

Taylor Transfer
02.2010 - 09.2010
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Contributed to community safety initiatives, providing expert advice on emergency preparedness.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Education

GED -

Macon-Piatt Regional Office
Decatur, IL
04.2012

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Problem-solving
  • Safe driving practices
  • Punctual and reliable
  • City and non-city driving
  • Flexible schedule
  • Punctuality
  • GPS and route planning
  • Loading and unloading
  • Safety protocols
  • Defensive driving
  • Safety management
  • Route planning
  • Driving in adverse conditions
  • Navigational systems and GPS
  • Route management
  • Transportation
  • Relationship building
  • Attention to detail
  • Processes and procedures
  • Team building
  • Conflict resolution
  • Database management
  • Business management
  • Patience and tact
  • Delivery pickup
  • Load securing
  • Confidentiality
  • Basic vehicle maintenance
  • Daily logging

Timeline

Driver

Shipt
12.2024 - 01.2025

In-Shop Driver

JFour
09.2018 - Current

Attendant

Ruby's Gaming
04.2017 - 10.2017

Crew Member

McDonald's
04.2012 - 10.2012

Dispatcher

Taylor Transfer
02.2010 - 09.2010

Driver

Roadie

GED -

Macon-Piatt Regional Office

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Victoria Adams