Victor Sanchez
Chicago
Summary
Dynamic Shop Manager at Merx Truck and Trailer with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in inventory management and employee oversight, I successfully streamlined processes, resulting in improved service delivery. Adept at fostering strong vendor relationships and leading teams to achieve productivity targets.
Overview
5
5
years of professional experience
Work History
Shop Manager
Merx Truck and Trailer
09.2025 - Current
- Assisted in daily shop operations, ensuring smooth workflows and customer satisfaction.
- Learned inventory management processes, supporting stock replenishment and organization.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and safety standards throughout the shop environment.
- Adapted quickly to new tasks, contributing to a positive team dynamic and operational efficiency.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Service Advisor
Merx Truck and Trailer
03.2025 - 09.2025
- Assisted customers in identifying service needs and resolving inquiries.
- Coordinated service appointments, ensuring efficient scheduling and customer satisfaction.
- Communicated effectively with technicians to relay service recommendations and updates.
- Maintained accurate customer records and service history in management system.
- Educated customers on maintenance services, promoting preventative care options.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Parts Manager
Merx Truck and Trailer
08.2024 - 03.2025
- Managed inventory levels to ensure timely availability of parts and supplies.
- Coordinated with suppliers to streamline ordering processes and reduce lead times.
- Collaborated with service technicians to identify parts requirements for repairs and services.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Trained staff on proper handling and storage procedures for parts.
Maintenance Manager
Truck Service Point
08.2023 - 08.2024
- Managed routine maintenance schedules to ensure optimal equipment performance and longevity.
- Coordinated repair activities with vendors to minimize downtime and enhance operational efficiency.
- Reduced downtime by efficiently overseeing the maintenance team and prioritizing tasks according to urgency.
- Negotiated contracts with vendors for cost-effective procurement of parts and services, maintaining strong working relationships.
- Collaborated with other departments to verify completion of maintenance tasks.
- Communicated with dealers on warranty and recall repairs of the truck fleet.
Mechanic Shop Foreman
Truck Service Point
08.2021 - 08.2023
- Supervised daily operations and workflow of mechanics to ensure timely service delivery.
- Trained and mentored junior mechanics, enhancing team skills and performance.
- Implemented process improvements that increased shop efficiency and reduced turnaround times.
- Coordinated scheduling of repairs and maintenance tasks for optimal resource allocation.
- Fostered positive communication between staff and clients to improve customer satisfaction levels.
Diesel Mechanic
Truck Service Point
08.2020 - 08.2021
- Maintained organized work environment, promoting efficiency and safety standards.
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
- Supported overall workshop efficiency by maintaining a clean, organized workspace and adhering to safety guidelines.
Education
High School Diploma -
Brother Rice High School
Chicago, IL05-2009
Skills
- Customer service
- Employee management
- Invoicing
- Task delegation
- Policy enforcement
- Vendor engagement
- Decision-making
- Inventory management
Languages
English
Native or Bilingual
Spanish
Timeline
Shop Manager
Merx Truck and Trailer
09.2025 - Current
Service Advisor
Merx Truck and Trailer
03.2025 - 09.2025
Parts Manager
Merx Truck and Trailer
08.2024 - 03.2025
Maintenance Manager
Truck Service Point
08.2023 - 08.2024
Mechanic Shop Foreman
Truck Service Point
08.2021 - 08.2023
Diesel Mechanic
Truck Service Point
08.2020 - 08.2021
High School Diploma -
Brother Rice High School
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