Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Victor Ortiz

Chicago

Summary

Developed strong communication and teamwork skills in fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into new field, leveraging these skills to contribute effectively to new team and environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Crew Member/ BOH

Panda Express
Country Clubs Hills, IL
07.2024 - 02.2026
  • Delivered exceptional customer service by efficiently taking orders and addressing inquiries.
  • Operated kitchen equipment, including fryers and woks, to prepare menu items accurately.
  • Assisted in training new crew members on operational procedures and best practices.

Dishwasher/ Cook

Aurelio’s Pizza
Crete, IL
08.2023 - 04.2024
  • Operated commercial dishwashing equipment to maintain cleanliness and sanitation standards.
  • Sorted and organized dishes, utensils, and kitchen tools for efficient workflow.

Team Lead

Panera Bread
Homewood, IL
09.2022 - 03.2023
  • Trained and mentored new team members on company policies and customer service standards.
  • Implemented quality control measures to enhance product consistency and customer satisfaction.
  • Enhanced customer experience by resolving issues promptly and maintaining high service standards.

Education

Associate Degree -

Governors State University
University, IL
12-2024

High School Diploma - undefined

George Washington High School
Chicago, IL
06-2022

Skills

  • Teamwork
  • Leadership
  • Customer Engagement
  • Time Management
  • Flexibility
  • Adaptability
  • Decision-Making
  • Empathy
  • Conflict Resolution
  • Communication

Certification

  • Serv Safe Food Handlers
  • TIPS Illinois BASSET Training for on-premise alcohol servers
  • Driver’s Licence

LANGUAGES

Spanish
English

Timeline

Crew Member/ BOH

Panda Express
07.2024 - 02.2026

Dishwasher/ Cook

Aurelio’s Pizza
08.2023 - 04.2024

Team Lead

Panera Bread
09.2022 - 03.2023

High School Diploma - undefined

George Washington High School

Associate Degree -

Governors State University
Victor Ortiz