Victor Morales
Chicago
Summary
Dynamic Bilingual Customer Service Representative with years of 15 experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native English speaker and fluent in Spanish. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.
Overview
10
10
years of professional experience
Work History
Customer Support Specialist
Beyond Finance
12.2023 - Current
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
Loan Advocate
Oppfi.com
08.2016 - 05.2023
- Assist 100+ customers per day, providing successful solutions in a using active listening to ensure customer retention
- Ability to actively listen and seek clarification to effectively determine best product for customer, thus increasing sales
- Trained multiple employees in customer service script,in spanish conflict resolution.
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
- Fostered better understanding of complex documents by translating technical manuals, legal contracts, and financial reports.
- Adapted quickly to emerging trends and technologies in the translation industry, ensuring continued relevance and expertise.
Customer Service Representative
Avant inc
08.2014 - 04.2016
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention
- Contributed to a positive work environment by fostering collaboration and open communication among diverse team members.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Participated in ongoing training sessions aimed at enhancing product knowledge and refining customer service skills.
Education
High school or equivalent -
Crsito Rey H.S
Chicago, IL03.2024
Associate - Hospitality / Communications
Harold Washington college
Chicago, IL08.2008
Skills
- Spanish
- Customer service
- Adaptability
- Verbal communication
- Interpersonal skills
- Problem-solving
- Active listener
- Outgoing personality
- Computer skills
- Multitasking
- Product knowledge
- Organizational skills
Timeline
Customer Support Specialist
Beyond Finance
12.2023 - Current
Loan Advocate
Oppfi.com
08.2016 - 05.2023
Customer Service Representative
Avant inc
08.2014 - 04.2016
High school or equivalent -
Crsito Rey H.S
Associate - Hospitality / Communications
Harold Washington college
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