Victor D. Morris
Chicago,IL
Summary
Professional system management expert, ready to leverage extensive experience and technical acumen in new role. Known for improving system reliability and efficiency, ensuring seamless operations. Focused on collaboration and achieving consistent results, adaptable to dynamic environments. Key skills include system optimization, problem-solving, and team coordination.
Overview
20
20
years of professional experience
Work History
Systems Specialist (SOC)
Sapphire Health
08.2023 - 03.2025
- Monitored and analyzing overall system health and reliability
- Supported end users that experience issues using Citrix VPN
- Responsible for patching Windows Servers
- Installed and configured software on Windows Servers
- Troubleshot and maintained DHCP, DNS, and Printer Mapping issues
- Assisted with the design, implementation, and support of new technologies
- Documented and tracked issues within Service Now
- Performed Mailbox maintenance within Exchange
- Troubleshot O365 issues for issues experiencing Outlook issues
- Created Dlist, added and deleted users within Exchange
- Used Azure AD to combine legacy domains and migrate them to the cloud
- Implemented system upgrades to enhance operational efficiency across healthcare applications.
- Analyzed system performance metrics to identify areas for process improvement and optimization.
- Provided technical support and training to staff on new software implementations and updates.
Intermediate Desktop Engineer
UChicago Medicine Ingalls Memorial Hospital
09.2020 - 08.2023
- Installed, configure, and maintain operating system workstations and in support of business processing requirements.
- Used Intune to deploy IOS smart phones and tablets
- Managed desktop and handheld anti-virus and Anti-spyware tools and consoles
- Performed software installation security patching and upgrade to operating systems and layered software packages utilizing effective distribution tools
- Ensured workstations performance and reliability by evaluating, implementing, and managing appropriate software and hardware solutions and tools.
- Managed MDM environments MobileIron, GroundCtrl, and Sophos MDM
- Deployed devices using SCCM, supported Laptops, Printers and other IT devices
- Coordinated with networking, server and Telecom teams
- Troubleshoot printers, scanners, and other hardware failures such as hard drives, fans, monitors
- Managed applications such as LANDesk, RDP, Citrix, and terminal services to remotely connect to Windows desktops
- Assisted end users with packaged software and support of critical applications
- Software installations and license tracking and support
- Installed and configured desktop systems to ensure optimal performance for end-users.
- Provided technical support for hardware and software issues, enhancing user satisfaction.
Application Support Specialist
MacArthur Foundation
03.2008 - 12.2013
- Managed and tested data, including mapping data, coordinating test files and facilitating data transfer
- Provided guidance and assistance to the applications users and desktop support team on all aspects of application deployment, training and support
- Ensured proper post-implementation support and performance to meet standard needs
- Installed configured and upgraded computers
- Administer Cisco Ironport spam filter with network printers and equipment
- Managed IPASS Open Mobile application
- Managed Copy ShareScan Server
- Managed Altiris CMS
- Deployed workstations, Inventory, MDM and Patch management
- Researched, analyzed, and troubleshoot network issues related to PCs, MACs, printers, software, hardware and VPN
- Analyzed patterns and made recommendations to the Executive Level Management
- Installed application software and patches.
Help Desk Analyst
MacArthur Foundation
06.2005 - 03.2008
- Provided prompt and accurate technical support ensuring a high level of customer satisfaction
- Installed, configuring, diagnosing, repairing, and upgrading all hardware and equipment while ensuring its optimal performance
- Answered and resolved calls at the Help Desk as well as requests received through emails
- Troubleshot issues in a timely and accurate fashion and provide end user assistance where required
- Identified and delivered required hardware service levels according to company policies
- Installed, configured, tested, maintained, monitored, and troubleshot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and other products
- Install, configure, test, maintain, monitor, patch, update, and troubleshoot associated end user software and networking software products
- Performed desk-side and remote Windows 2000/XP workstation support
- Installed various software applications, hardware, perform system upgrades, and resolve software problems
- Configured, upgraded, changed or moved desktop computer systems and hardware including loading standard software images
- Provided technical support for software and hardware issues, enhancing user experience across platforms.
- Resolved complex IT problems by analyzing root causes and implementing effective solutions.
Education
High School Diploma -
Percy Julian High School
Chicago, IL05-1990
Skills
- O365 Admin Center
- Duo Admin
- Altiris
- VPN
- SCCM
- Sophos Endpoint
- Windows10
- OS X
- Windows Server
- Active Directory
- Intune
- Azure AD
- Cisco
- DHCP
- Printer Mapping
- RDP
- Imprivata
- Endpoint Management
- Print Server Management
- MobileIron
- GroundCtl
- Citrix Director
- Wyse Management Suite
- Umbrella
- Falcon
- Proofpoint
- ConnectWise
- System monitoring
- Citrix VPN support
- Windows Server patching
- Software installation
Timeline
Systems Specialist (SOC)
Sapphire Health
08.2023 - 03.2025
Intermediate Desktop Engineer
UChicago Medicine Ingalls Memorial Hospital
09.2020 - 08.2023
Application Support Specialist
MacArthur Foundation
03.2008 - 12.2013
Help Desk Analyst
MacArthur Foundation
06.2005 - 03.2008
High School Diploma -
Percy Julian High School