VICTOR BIXLER
Benton,IL
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
46
46
years of professional experience
1
1
Certification
Work History
Assistant Manager
Circle K Midwest
Christopher, IL
08.2022 - 03.2025
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Implemented new procedures or systems to improve efficiency within the organization.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assigned work and monitored performance of project personnel.
- Implemented quality control measures to uphold company standards.
- Created and managed budgets for travel, training, and team-building activities.
Customer Service Representative
Circle K
Vernon, IL
03.2016 - 03.2025
- Assigned work and monitored performance of project personnel.
Night Manager
America's Best Value Inn Hotel
Mount Vernon, IL
08.2020 - 03.2023
- Monitored security cameras to ensure the safety of customers and employees.
- Ensured compliance with local laws and regulations related to health, safety, or other areas.
- Ordered supplies as needed and monitored stock levels throughout the night shift.
- Investigated inventory discrepancies and took appropriate action when necessary.
- Created reports summarizing daily operations activities such as sales figures, cash flow management.
- Analyzed financial data to identify areas where cost savings could be achieved.
- Responded promptly to inquiries from customers or clients about services offered by the business.
- Established friendly relationships with regular guests, members and residents.
- Oversaw general upkeep of public areas and restrooms.
- Responded promptly to guest requests to achieve customer satisfaction.
- Oversaw night audit function and preparation of daily financial reports.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Overnight Associate
Walmart
Mount Vernon, IL
06.2012 - 03.2018
- Greeted customers upon entrance to store and provided assistance with locating items.
- Maintained cleanliness of the store, including dusting shelves, vacuuming carpets, and mopping floors.
- Assisted in stocking shelves with merchandise from backroom inventory.
- Processed customer payments using cash registers and credit card machines.
- Worked closely with team members to ensure efficient workflow throughout shift.
- Performed regular price checks on merchandise to ensure accuracy.
- Identified potential security risks and reported them promptly.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Picked up boxes and related trash from sales floor.
- Assisted customers with product, promotion and policy information.
- Identified and quickly handled spill clean-up.
- Assessed floor displays to restock merchandise.
- Updated pricing and sales signs to promote merchandise.
- Checked delivered merchandise and order information to verify shipment accuracy.
- Reset merchandise throughout assigned section to give shelves and racks professional appeal.
- Pulled items from stock using lift equipment and added to shelves or bins.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Prepared products by adding tags and readying pallets for restocking.
- Used proper case cutting techniques to cut and sort stock loads.
- Followed instructions to properly arrange merchandise items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Cleaned shelves, counters and tables to maintain organized store.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted customers to determine wants or needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Computed purchases and received and processed cash or credit payment.
- Maintained records related to sales for store management.
- Recommended, selected and located merchandise based on customer desires.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Placed special orders or called other stores to find desired items.
- Prepared merchandise for purchase or rental.
- Described merchandise and explained use, operation and care.
- Answered store and merchandise questions and led customers to wanted items.
Cashier
Jumpin Jimmy's
Mount Vernon, IL
02.2016 - 08.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
Quater Master
US Navy
06.1979 - 08.1986
- Performed daily inspections of all quartermaster equipment and supplies to ensure serviceability.
- Read pressure and temperature gauges or displays and recorded data in engineering logs.
- Maintained government-issued certifications.
- Chipped and cleaned rust spots on decks, superstructures or sides of ships.
- Stood watch in ships' bows or bridge wings to look for obstructions or locate navigational aids.
- Swept, mopped and washed down decks to remove dirt and debris.
Education
Associate of Arts - Arts
UBS
San Antonio11-1997
High School Diploma - undefined
JCHS
Johnston City06-1979
Skills
- Operations Management
- Cost Reduction
- Budget assistance
- Task Delegation
- Employee Performance Evaluations
- Employee Scheduling
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Staff management
- Workload management
- Conflict resolution
- Retail operations
Certification
food protection manager
Timeline
Assistant Manager
Circle K Midwest
08.2022 - 03.2025
Night Manager
America's Best Value Inn Hotel
08.2020 - 03.2023
Customer Service Representative
Circle K
03.2016 - 03.2025
Cashier
Jumpin Jimmy's
02.2016 - 08.2016
Overnight Associate
Walmart
06.2012 - 03.2018
Quater Master
US Navy
06.1979 - 08.1986
High School Diploma - undefined
JCHS
Associate of Arts - Arts
UBS