Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Additional Information
Languages
Timeline
Generic
Vicki Valencia

Vicki Valencia

Volo,IL

Summary

Proven emergency management professional with a strong background at Medical Express Ambulance Service, adept in stress tolerance and critical thinking. Excelled in enhancing team efficiency and patient outcomes through innovative protocols and compassionate care. Skilled in emergency medical dispatch and interpersonal communication, consistently achieving high performance evaluations.

Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.

Dedicated 911 Dispatcher offering twenty years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in handling emergencies and Medical protocols.

Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.

Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Dynamic individual with hands-on experience in handling emergencies and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

20
20
years of professional experience
1
1
Certification

Work History

911 Telecommunicator

Village Of Mundelein
02.2005 - Current
  • Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
  • Guided callers through medical emergencies using pre-arrival instructions, stabilizing patients until help arrived on scene.
  • Coordinated resources effectively during natural disasters, ensuring swift aid delivery to impacted communities.
  • Supported dispatchers in coordinating multi-agency responses during large-scale emergencies, resulting in effective resource allocation.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
  • Maximized caller safety by providing clear instructions for emergency situations.
  • Built rapport with callers, establishing trust and facilitating the collection of vital information needed for an appropriate response.
  • Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
  • Participated in ongoing professional development opportunities to stay current on best practices in emergency communications protocols.
  • Contributed to the development of new training materials for incoming 911 Dispatchers improving overall team preparedness.
  • Served as a mentor for new hires, guiding them through on-the-job training and fostering their growth within the organization.
  • Maintained strict adherence to confidentiality protocols by safeguarding sensitive information from unauthorized access.
  • Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
  • Collaborated with law enforcement agencies, fire departments, and EMS teams to ensure a coordinated response during multi-agency incidents.
  • Assisted callers in emergency situations with appropriate information and support.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Achieved consistently high performance evaluations due to exceptional communication skills and attention to detail in information gathering tasks.
  • Streamlined call-taking process, reducing average call duration and allowing for higher volume of emergency calls handled.
  • Documented call details accurately for use in ongoing investigations and reports.
  • Calmed callers in distress, gathering vital information for emergency response teams.
  • Increased public safety by efficiently dispatching emergency services to urgent situations.
  • Ensured equipment functionality, conducting regular tests and reporting issues for maintenance, thus minimizing downtime.
  • Updated emergency contact databases, ensuring accurate and quick access to vital information during emergencies.
  • Contributed to team meetings with suggestions for process improvements, fostering culture of continuous improvement.
  • Conducted public education sessions on importance of 911 services, raising community awareness.
  • Maintained up-to-date knowledge of local geography and landmarks, aiding in swift emergency response.
  • Improved team coordination with clear, concise communication during high-volume call periods.
  • Answered multi-line phone systems to gather critical information for first responders, improving response times.
  • Provided critical support during major emergencies, recognized by management for outstanding performance.
  • Developed resource guide for uncommon emergency situations, improving preparedness.
  • Enhanced communication skills through rigorous training, preparing for high-stress emergency situations.
  • Coordinated with law enforcement, fire departments, and medical services, ensuring cohesive response to emergencies.
  • Managed stressful calls with empathy and professionalism, maintaining caller calm until help arrived.
  • Utilized advanced mapping software to pinpoint caller locations, facilitating quicker response times.
  • Participated in continuous training programs, staying informed on latest emergency response protocols.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

EMT-P Paramedic

Oakton Community College
Des Plaines, IL
12.1999

General Studies

Wilbur Wright Community College
Chicago, IL

Skills

  • Dependable and responsible
  • Teamwork
  • Attention to detail
  • Listening skills
  • Excellent communication
  • Team leadership
  • Effective communication
  • Flexible schedule
  • Self motivation
  • Goal setting
  • Professionalism
  • Adaptability

Accomplishments

    2014 Central Region Smart Telecommunicator of the year for my work on a child abduction. Please see The Chicago Tribune, Chicago Sun Times and, The Daily Herald for additional information.

    Letter of Recognition from the Village of Mundelein for my work on an armed robbery call in 2017.

Affiliations

APCO International

International Academies of Emergency Dispatch

Certification

EMD, APCO Certified Communications Training Officer, First Aid, CPR, LEADS full access

Additional Information

Fluent in Spanish

Languages

Spanish
Native or Bilingual

Timeline

911 Telecommunicator

Village Of Mundelein
02.2005 - Current

EMT-P Paramedic

Oakton Community College

General Studies

Wilbur Wright Community College

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Vicki Valencia