Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vicki Pohar

LaSalle

Summary

Dedicated professional with strong cash handling and transaction processing skills. Committed to ensuring compliance adherence and exceptional customer service.

Overview

10
10
years of professional experience

Work History

Bank Teller

First Federal Savings Bank
LaSalle
04.2024 - Current
  • Assisted customers with account inquiries and resolved banking issues promptly.
  • Managed cash drawer, ensuring accurate cash handling and balancing daily.
  • Processed customer transactions accurately and efficiently at First Federal Savings Bank.

Administrative Assistant

Ashley Outlet
Peru
12.2022 - 04.2024
  • Managed daily office correspondence and distributed information to relevant staff.
  • Organized and maintained electronic and paper filing systems for easy access.
  • Assisted team members by locating and providing requested files quickly and accurately.

CSR

Blain's Farm & Fleet
Ottawa
08.2022 - 11.2022
  • Assisted customers with inquiries and provided accurate product information.
  • Processed customer transactions efficiently and accurately at busy retail store.
  • Handled cash, credit, and digital payments using point-of-sale systems.
  • Maintained clean and organized checkout area for optimal customer experience.

Call Center Agent

ICall Services
Oglesby
03.2021 - 03.2022
  • Managed inbound customer inquiries and provided accurate information promptly.
  • Resolved customer complaints with empathy and effective communication skills.
  • Educated customers about products and services to enhance their experience.
  • Handled escalated issues, ensuring swift resolution and customer satisfaction.

Customer Service Representative

Check Into Cash
Peru
11.2015 - 03.2020
  • Assisted customers with loan applications and inquiries.
  • Processed transactions accurately using point-of-sale systems.
  • Educated clients on financial products and services offered.
  • Maintained detailed records of customer interactions and transactions.

Education

High School Diploma -

Serena
Serena, IL
06-1992

Skills

  • Cash handling
  • Transaction processing
  • Account management
  • Financial product education
  • Compliance adherence
  • Customer relationship management
  • Office administration
  • Time management
  • Data entry efficiency
  • Trustworthiness and integrity

Timeline

Bank Teller

First Federal Savings Bank
04.2024 - Current

Administrative Assistant

Ashley Outlet
12.2022 - 04.2024

CSR

Blain's Farm & Fleet
08.2022 - 11.2022

Call Center Agent

ICall Services
03.2021 - 03.2022

Customer Service Representative

Check Into Cash
11.2015 - 03.2020

High School Diploma -

Serena
Vicki Pohar