V. Henox ATIGLO GBENOU
Joliet
Summary
Dynamic and motivated professional eager to embrace new challenges and contribute to organizational success. Strong work ethic, adaptability, and exceptional interpersonal skills enable effective collaboration in diverse environments. Demonstrates the ability to work independently while quickly mastering new concepts and technologies. Proficient in computer applications, including spreadsheets, databases, Excel, and word processing software, with a solid foundation in financial reporting, ready to leverage these skills in entry-level opportunities for mutual growth.
Overview
17
17
years of professional experience
Work History
Inbound Warehouse Associate
Amazone
11.2022 - Current
- Collaborated with team members to maintain a safe and clean working environment.
- Assisted in training new associates on operational procedures and safety protocols.
- Streamlined inbound processes by accurately receiving, sorting, and storing incoming shipments.
- Unloaded pallets and deliveries and organized products in warehouse.
- Expedited order fulfillment through accurate picking of products from storage locations according to company guidelines.
Vendor
CHARLIE FOOD CONCESSION
07.2022 - 10.2022
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated vendor relationships to enhance supply chain efficiency and product quality.
Operations Manager
Hotel SAPY
11.2021 - 06.2022
- Conducted employee observations and documented findings.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
Commercial Director
CAGESI
02.2021 - 11.2021
- Developed public relations strategies to influence public opinion or promote ideas, products or services.
- Developed plans or materials to communicate organizational activities beneficial to environment, public safety or other important social issues.
- Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
Technical Adviser /Call Center Agent
Exceed
08.2020 - 04.2021
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Managed high-volume of inbound and outbound customer calls.
Accountant -Manager
Private University of Management - Togo (UPM-TOGO)
09.2015 - 01.2017
- Maintains & tracks individual budget accounts.
- Coordinates annual budget process including tasks associated with the open/close processes.
- Updates calendar, spreadsheets, templates & forms; monitors submissions.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Completes reconciliation procedures.
- Creates summary reports.
- Coordinates &/or provides information for annual salary review process.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Developed budgets, prepared forecasts and monitored financial deadlines.
Customer Service Manager
Chimicals and Agricultural Company in Togo (SPRO
07.2009 - 08.2015
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Organized client contracts, records and reports to strengthen traceability.
- Monitored phone calls to provide feedback and coaching.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Prepares account, budget, cost, expenditure &/or funds analysis.
- Provides reports to managers/PIs in tracking payment status & notification when balances & activities do not comply with policy, procedures or are inadequately prepared.
- Creates reports & queries; reviews for incomplete records, data entry errors, &/or accounting mistakes.
- May analyze open encumbrances that are no longer valid & recommend appropriate modifications to ensure smooth processing of financial transactions.
- Provides review and oversight of all types of financial transactions some of which may be complex in regard to size or duration of account.
- Troubleshoots problems.
- Performs vendor/account research as needed.
- Obtains additional information from or provides instruction & guidance for customers/vendors; corrects or escalates.
- Enters information into database.
Inventory Management Supervisor
Trade Office (TCC)
07.2009 - 09.2009
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Entered information into system to update status reports.
- Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
- Inspected incoming materials for damage.
- Negotiated with carriers and warehouse operators for services and preferential rates.
- Prepared inventory for shipment by attaching tags and labels.
Education
SENIOR TECHNICIAN CERTIFICATE - Accounting And Management
I A E C
LOME10-2008
Associate of Baccalaureate Studies - Accounting
LETP-L
TOGO06-2006
Accounting Study Certificate - Accounting Technician
LETP-L
TOGO05-2005
Skills
- Financial Controls
- Monthly and Annual Journal Entries
- Report Preparation
- payroll
- Accounts Payable
- Document Coding and Classification
- Warehouse safety
- Loading and unloading
- Order picking
- Safety procedures
- Teamwork and cooperation
- Warehouse software systems
Accomplishments
- Used warehouse software to moov trucks
- Used Microsoft Excel for my handoff
- chance to be learning ambassador to help people speaking french
- manage a team of 6 people at remote dock by myself
Additional Information
AREA OF EXPERTISE
Client Relationship Management / Customer Services Management /
Management of Financial and Accounting Standards
Marketing / Business Management/
Languages
French
Native/ Bilingual
English
Professional
Timeline
Inbound Warehouse Associate
Amazone
11.2022 - Current
Vendor
CHARLIE FOOD CONCESSION
07.2022 - 10.2022
Operations Manager
Hotel SAPY
11.2021 - 06.2022
Commercial Director
CAGESI
02.2021 - 11.2021
Technical Adviser /Call Center Agent
Exceed
08.2020 - 04.2021
Accountant -Manager
Private University of Management - Togo (UPM-TOGO)
09.2015 - 01.2017
Customer Service Manager
Chimicals and Agricultural Company in Togo (SPRO
07.2009 - 08.2015
Inventory Management Supervisor
Trade Office (TCC)
07.2009 - 09.2009
Associate of Baccalaureate Studies - Accounting
LETP-L
Accounting Study Certificate - Accounting Technician
LETP-L
SENIOR TECHNICIAN CERTIFICATE - Accounting And Management
I A E C
COMPUTER SKILLS
- word
- excel
- power point
- internet
Education and Training
other,other,other