Vershonte Johnson
Chicago
Summary
Experienced communicator and team leader with a proven ability to build strong relationships, lead projects, and facilitate focus groups. Detail-oriented and dependable, with excellent organizational and time management skills. Demonstrated success in improving customer satisfaction, increasing team productivity, and driving higher call volume through effective coaching and process improvement.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Cashier/ Customer Service
Jimmy’s Restaurant
02.2023 - Current
- Accepted customer orders over the phone and in person while providing friendly and efficient service.
- Maintained a clean, organized, and safe environment for both customers and staff.
- Set up food preparation stations and stocked ingredients and supplies to ensure smooth kitchen operations.
- Prepared food items by cutting, chopping, mixing ingredients, and making sauces according to recipes and food safety standards.
Crew Team Member
Church's Chicken
Chicago, IL
01.2024 - 10.2024
- Provided excellent customer service at all times.
- Resolved customer issues with knowledgeable and friendly service, enhancing overall satisfaction.
- Assisted customers with orders and inquiries.
- Proposed and implemented ideas to improve team collaboration and service delivery.
- Organized stockroom shelves, improving accessibility and inventory management.
Team Member/ Cook
Wingstop Inc.
10.2024 - 12.2025
- Processed transactions efficiently at point of sale, ensuring accurate monetary exchanges.
- Revised training and skill procedures to enhance employee performance and consistency.
- Collaborated with team members to identify and resolve recurring issues swiftly.
Security Guard
Securitas Inc.
01.2020 - 06.2021
- Verbally communicated procedures and protocols to ensure staff and students' safety
- Conducted training and onboarding for new employees to ensure familiarity with safety protocols and procedures
- Completed written reports documenting events during shifts to maintain safety and compliance
Education
High School Diploma -
Team Englewood High School
Chicago, IL06-2016
Skills
- Point of sale
- Customer service
- Order processing
- Cash management
- Hygiene practices
- Food handling
- Time management
- Problem-solving
- Safety maintenance
- Relationship building
Certification
- Food Handler
- 20hr Guard Training
- Perc Card
Timeline
Team Member/ Cook
Wingstop Inc.
10.2024 - 12.2025
Crew Team Member
Church's Chicken
01.2024 - 10.2024
Cashier/ Customer Service
Jimmy’s Restaurant
02.2023 - Current
Security Guard
Securitas Inc.
01.2020 - 06.2021
High School Diploma -
Team Englewood High School