Summary
Overview
Work History
Certification
Interests
Languages
Timeline
Generic

Veronika Vestfal Karidi

Tel Aviv,TA

Summary

Experienced support engineer passionate about excellent customer service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Associate Technical Services Engineer

MongoDB
10.2021 - Current
  • Handling customers inquiries about Atlas Platform via chats (Intercom), ticketing system (Salesforce), video calls (Zoom).
  • Handling multiple products and features withing Atlas: Backups, Networking, Billing, Metrics, Performance, Logs etc.
  • Providing timely solutions and RCAs.
  • Collaborating with the backend/engineering teams.
  • Writing Knowledge base articles.
  • Handling trainings and candidates interviews.

Technical Support Engineer

Check Point
11.2018 - 05.2021
  • Handling customers inquiries about Checkpoint VPN via chats, ticketing system (Salesforce), video calls (Zoom).
  • Handling VPN related issues: S2S, C2S configurations, traffic review, connections issues etc.
  • Providing timely solutions and RCAs.
  • Collaborating with the backend/engineering teams.
  • Writing Knowledge base articles.

Certification

MongoDB Certified Associate Atlas Administrator
Issued May 2024


C100DBA: MongoDB Certified DBA Associate Exam
Issued Oct 2022


AWS Certified Cloud Practitioner
Issued Sep 2021

Interests

Creative Writing and Standup Paddleboarding

Languages

English
Hebrew
Russian

Timeline

Associate Technical Services Engineer

MongoDB
10.2021 - Current

Technical Support Engineer

Check Point
11.2018 - 05.2021

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Veronika Vestfal Karidi