VERONICA VELEZ
Marengo
Summary
To obtain a position within a progressive company that will enable me to use my organizational skills and ability to communicate and work well with others.
Overview
12
12
years of professional experience
Work History
Team Lead
Dovenmuehle Mortgage Inc.
07.2013 - 01.2022
- Document all collection activities in a concise and accurate manner using specific software.
- Maintain a high level of contact with mortgagors in order to reduce delinquencies. Reconcile accounts and make the proper notifications to get loans corrected. Perform all other responsibilities and duties deemed necessary.
- Led cross-functional teams to enhance operational efficiency and streamline mortgage processing workflows.
- Mentored junior staff, fostering professional growth and enhancing team performance through targeted training programs.
Packaging Expert
The UPS Store
08.2012 - 10.2013
- Essential duties include packing and shipping assigned contents using established procedures and products. Generating labels and retrieving packages from customers when required. Prepare documents for traces and shipping claims. Operate printers/copiers, fax machine, binding equipment and all other office machines in a safe, efficient and productive manner. Assist in merchandising the center, including stocking shelves with product and informing manager of inventory levels for re-ordering supplies.
Shift Manager
Wendy’s Old Fashion Hamburgers
07.2010 - 04.2013
- Responsible for training and supervising crew members. Monitor and reinforce food safety standards and procedures. Execute cost controls by ordering and receiving inventory. Communicate clearly and effectively to apply policies and procedures. Ensure daily tasks are assigned and completed promptly.
Education
High School Diploma -
Streamwood High-School
Streamwood, ILSome College - Business and accounting
Elgin Community College
Elgin, ILSkills
- Fluent Spanish speaker
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Employee evaluation
- Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Team Lead
Dovenmuehle Mortgage Inc.
07.2013 - 01.2022
Packaging Expert
The UPS Store
08.2012 - 10.2013
Shift Manager
Wendy’s Old Fashion Hamburgers
07.2010 - 04.2013
Some College - Business and accounting
Elgin Community College
High School Diploma -
Streamwood High-School