Summary
Overview
Work History
Education
Skills
Languages
Timeline
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VERONICA VELEZ

Marengo

Summary

To obtain a position within a progressive company that will enable me to use my organizational skills and ability to communicate and work well with others.

Overview

12
12
years of professional experience

Work History

Team Lead

Dovenmuehle Mortgage Inc.
07.2013 - 01.2022
  • Document all collection activities in a concise and accurate manner using specific software.
  • Maintain a high level of contact with mortgagors in order to reduce delinquencies. Reconcile accounts and make the proper notifications to get loans corrected. Perform all other responsibilities and duties deemed necessary.
  • Led cross-functional teams to enhance operational efficiency and streamline mortgage processing workflows.
  • Mentored junior staff, fostering professional growth and enhancing team performance through targeted training programs.

Packaging Expert

The UPS Store
08.2012 - 10.2013
  • Essential duties include packing and shipping assigned contents using established procedures and products. Generating labels and retrieving packages from customers when required. Prepare documents for traces and shipping claims. Operate printers/copiers, fax machine, binding equipment and all other office machines in a safe, efficient and productive manner. Assist in merchandising the center, including stocking shelves with product and informing manager of inventory levels for re-ordering supplies.

Shift Manager

Wendy’s Old Fashion Hamburgers
07.2010 - 04.2013
  • Responsible for training and supervising crew members. Monitor and reinforce food safety standards and procedures. Execute cost controls by ordering and receiving inventory. Communicate clearly and effectively to apply policies and procedures. Ensure daily tasks are assigned and completed promptly.

Education

High School Diploma -

Streamwood High-School
Streamwood, IL

Some College - Business and accounting

Elgin Community College
Elgin, IL

Skills

  • Fluent Spanish speaker
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Performance monitoring
  • Employee evaluation
  • Attention to detail

Languages

Spanish
Native or Bilingual

Timeline

Team Lead

Dovenmuehle Mortgage Inc.
07.2013 - 01.2022

Packaging Expert

The UPS Store
08.2012 - 10.2013

Shift Manager

Wendy’s Old Fashion Hamburgers
07.2010 - 04.2013

Some College - Business and accounting

Elgin Community College

High School Diploma -

Streamwood High-School

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VERONICA VELEZ