Veronica Palomino
Chicago
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in any role.
Overview
15
15
years of professional experience
Work History
Driver
National Express Transport
02.2023 - 01.2025
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Transported passengers safely along prescribed routes according to tight schedules.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Communicated information to parents to promote good communication and transparency.
Warehouse Representative
Amazon
05.2020 - 02.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Reduced product damage, carefully inspecting items for defects before packaging and reporting any issues promptly.
- Maintained high customer satisfaction with accurately picked orders that met or exceeded expectations.
Call Center Representative
WeatherTech
09.2017 - 04.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Manager
La Cocina Restaurant
02.2010 - 08.2017
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Organized professional development programs for staff, leading to improved performance and skill sets.
Education
High School Diploma -
Benito Juarez
Chicago, IL05-2024
Skills
- Time management
- Warehouse safety
- Problem-solving skills
- Team leadership
- Customer support
- Customer service
- Call center customer service
- Friendly, positive attitude
- Teamwork and collaboration
- Excellent communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Driver
National Express Transport
02.2023 - 01.2025
Warehouse Representative
Amazon
05.2020 - 02.2023
Call Center Representative
WeatherTech
09.2017 - 04.2020
Manager
La Cocina Restaurant
02.2010 - 08.2017
High School Diploma -
Benito Juarez
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