Veronica Morrison
Centralia
Summary
Results- driven banking professional with a strong background in financial services, customer relations, and team leadership. Experienced in cash flow management, loan processing, and operational efficiency. Adept at driving sales, managing branch operations, and fostering a high-performance culture. Seeking a Branch Manager position at Regions Bank to leverage expertise in financial management, strategic planning, and customer service excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Relationship Banker II
Regions Bank
Centralia
02.2023 - Current
- Analyzed customer credit data and other financial information to identify solutions that aligned with customer needs.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Assisted and advised customers on using online and mobile banking systems.
- Build strong relationships with customers to identify financial needs, and recommend tailored banking solutions.
- Manage cash operations, ensuring accuracy and compliance with bank policies and procedures.
- Conducted account openings and closings for clients.
Member Service Representative
Kaskaskia Valley Credit Union
Centralia
10.2021 - 12.2022
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Assisted customers with loan applications, ensuring accuracy and compliance with financial regulations.
- Delivered exceptional customer service by addressing inquiries and resolving financial concerns.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Personal Shopper
Walmart
Centralia
08.2020 - 04.2021
- Satisfied customers with quick, accurate service under tight deadlines.
- Provided exceptional customer service by accurately selecting and preparing online grocery orders for pickup or delivery.
- Utilized handheld devices to manage orders, track inventory, and process transactions.
- Ensured compliance with company policies, safety standards, and food handling guidelines.
- Collaborated with team members to optimize workflow and meet performance goals.
Education
Some College (No Degree) - Accounting And Business Management
Southern Illinois University, Carbondale
Carbondale, ILHigh School Diploma -
Centralia High School
Centralia12-2019
Skills
- Customer Relationship Management
- Cash management
- Regulatory compliance
- Account management
- Loan processing
- Team leadership
- Time Management and Multitasking
- Microsoft Office and Excel Proficiency
- Digital banking
- Financial advising
Certification
- NMLS License
- Notary Public
References
References available upon request.
Timeline
Relationship Banker II
Regions Bank
02.2023 - Current
Member Service Representative
Kaskaskia Valley Credit Union
10.2021 - 12.2022
Personal Shopper
Walmart
08.2020 - 04.2021
Some College (No Degree) - Accounting And Business Management
Southern Illinois University, Carbondale
High School Diploma -
Centralia High School
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