Veronica Glista
Bolingbrook
Summary
Detail-oriented professional with experience in front desk management and patient coordination. Known for effective communication and compassionate caregiving, successfully maintaining a welcoming environment and ensuring efficient appointment scheduling.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist/ Medical Assistant
Rogers Medical Ltd
Plainfield, IL
09.2024 - 06.2025
- Managed front desk operations, ensuring smooth patient flow and efficient appointment scheduling.
- Greeted patients warmly, creating a welcoming environment for all visitors.
- Handled incoming calls and inquiries, directing them to appropriate departments promptly.
- Maintained accurate patient records and managed electronic filing systems efficiently.
- Coordinated with medical staff to facilitate timely communication and service delivery.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed patient intake processes, ensuring accurate medical history documentation.
- Assisted healthcare providers with patient examinations and procedures.
- Administered basic clinical procedures, including vital sign monitoring and specimen collection.
- Utilized electronic health record systems to update patient information promptly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Resident Assistant
Burr Ridge Senior Living
Burr Ridge, IL
01.2023 - 06.2023
- Assisted residents with daily living activities, fostering independence and dignity.
- Coordinated social activities, enhancing community engagement and resident satisfaction.
- Communicated effectively with healthcare providers, ensuring timely updates on resident needs.
- Monitored residents' well-being, identifying changes in health or behavior for appropriate intervention.
- Responded to room transfers, incident reports, and maintenance requests.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
- Developed valuable life skills in residents, including time management, conflict resolution, and effective communication.
Education
Associate of Science - Nursing
Joliet Junior College
Joliet, IL05-2028
High School Diploma -
Lockport Township Highschool
Lockport, IL12-2023
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Professional demeanor
- Front desk operations
- HIPAA compliance
- Vital sign monitoring
- EMR / EHR
- CPR
- Compassionate caregiver
- Fluent in Polish speaking
- Payment collection
Certification
- CNA Certified
- CPR Certified
Languages
Polish
Native or Bilingual
Timeline
Receptionist/ Medical Assistant
Rogers Medical Ltd
09.2024 - 06.2025
Resident Assistant
Burr Ridge Senior Living
01.2023 - 06.2023
Associate of Science - Nursing
Joliet Junior College
High School Diploma -
Lockport Township Highschool