Vernetta Harris
Belleville
Summary
Results-driven Shift Manager with expertise in training development, team leadership, and optimizing operational efficiency. Proven track record in enhancing customer service and ensuring compliance with industry standards.
Overview
7
7
years of professional experience
Work History
Shift Manager
McDonald's
Shiloh
04.2022 - Current
- Oversaw inventory levels and procured supplies as necessary.
- Ensured compliance with food safety and cleanliness standards.
- Trained new staff on customer service and operational procedures.
- Scheduled employee shifts to optimize coverage and productivity.
Training Manager
Amazon
Edwardsville
05.2020 - 12.2021
- Developed training materials for new employee onboarding processes.
- Implemented e-learning modules to enhance employee skill development.
- Collaborated with team leaders to align training goals with business objectives.
- Organized and coordinated training sessions for new employees.
Casier
Seven Eleven
Granite City
03.2018 - 10.2020
- Managed cash register, ensuring balanced drawers at shift end.
- Monitored inventory levels, restocking items as needed to meet demand.
- Enforced store policies regarding age-restricted products and returns.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Collected payments and provided accurate change.
Education
GED -
Southwestern Illinois College
Belleville, IL05-2010
Skills
- Inventory management
- Food safety compliance
- Customer service
- Cash handling
- Training development
- Team leadership
- Problem solving
- Effective communication
- Relationship building
- Employee training
- Handling customer complaints
- Payment processing
References
References available upon request.
Timeline
Shift Manager
McDonald's
04.2022 - Current
Training Manager
Amazon
05.2020 - 12.2021
Casier
Seven Eleven
03.2018 - 10.2020
GED -
Southwestern Illinois College
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