Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Vernetta Harris

Belleville

Summary

Results-driven Shift Manager with expertise in training development, team leadership, and optimizing operational efficiency. Proven track record in enhancing customer service and ensuring compliance with industry standards.

Overview

7
7
years of professional experience

Work History

Shift Manager

McDonald's
Shiloh
04.2022 - Current
  • Oversaw inventory levels and procured supplies as necessary.
  • Ensured compliance with food safety and cleanliness standards.
  • Trained new staff on customer service and operational procedures.
  • Scheduled employee shifts to optimize coverage and productivity.

Training Manager

Amazon
Edwardsville
05.2020 - 12.2021
  • Developed training materials for new employee onboarding processes.
  • Implemented e-learning modules to enhance employee skill development.
  • Collaborated with team leaders to align training goals with business objectives.
  • Organized and coordinated training sessions for new employees.

Casier

Seven Eleven
Granite City
03.2018 - 10.2020
  • Managed cash register, ensuring balanced drawers at shift end.
  • Monitored inventory levels, restocking items as needed to meet demand.
  • Enforced store policies regarding age-restricted products and returns.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Collected payments and provided accurate change.

Education

GED -

Southwestern Illinois College
Belleville, IL
05-2010

Skills

  • Inventory management
  • Food safety compliance
  • Customer service
  • Cash handling
  • Training development
  • Team leadership
  • Problem solving
  • Effective communication
  • Relationship building
  • Employee training
  • Handling customer complaints
  • Payment processing

References

References available upon request.

Timeline

Shift Manager

McDonald's
04.2022 - Current

Training Manager

Amazon
05.2020 - 12.2021

Casier

Seven Eleven
03.2018 - 10.2020

GED -

Southwestern Illinois College

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Vernetta Harris