Velizara Zdravkova
Chicago
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Hajer's Services
Chicago
05.2001 - Current
- Assisted customers with inquiries and resolved issues effectively
- Managed customer accounts and maintained weekly schedules and payments
- Handled escalated concerns professionally, ensuring customer satisfaction remained a priority.
- Trained new employees on company policies and customer service practices.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
Education
BBA - Business Administration Marketing
Lambuth University
Jackson , TN 08.1997 - 08.2001
Skills
- Customer relationship management
- Issue resolution
- Conflict management
- Account management
- Complaint resolution
- Effective communication
- Active listening
- Relationship building
- Stress management
- De-escalation techniques
- Sales closing
- Coordination
- Adaptive team player
- Positive and professional
- Information security
- Customer service
- Problem resolution
- Tactful and diplomatic
- Time management
- Cultural awareness
Languages
English
Full Professional
Bulgarian
Native/ Bilingual
Timeline
Customer Service Representative
Hajer's Services
05.2001 - Current
BBA - Business Administration Marketing
Lambuth University
08.1997 - 08.2001