Vanity Booth
Chicago
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Trained in HIPAA compliance, my skills in patient relations and organizational standards significantly contributed to a positive care environment.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
HearingLife
07.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Personal Care Assistant
Division Of Rehabilitation Services
08.2020 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Education
High School Diploma -
Discovery K12
Remote06.2024
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Patient relations
- Customer service
- Patient care coordination
- Verbal and written communication
- Medical terminology
- Documentation
- Filing and recordkeeping
- New hire training
- Organizational standards
- Multitasking
- HIPAA protocol adherence
- Data collection
- Outbound calling
- Proficient in software
- Scheduling
- Active listening
- Creative problem solving
- Regulatory compliance
Timeline
Patient Care Coordinator
HearingLife
07.2024 - Current
Personal Care Assistant
Division Of Rehabilitation Services
08.2020 - Current
High School Diploma -
Discovery K12
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