Vanessa Van Sickle
Rockton
Summary
Accomplished Office Operations and Business Management professional with 15+ years of experience supporting ownership, leading teams, and managing day-to-day business operations. Proven ability to oversee accounting functions (A/P, A/R, invoicing), implement SOPs, coordinate cross-functional teams, and support HR processes including hiring, training, and performance management. Recognized for strong organizational leadership, operational efficiency, and the ability to serve as a trusted right-hand partner to executives.
Overview
28
28
years of professional experience
Work History
Health & Wellness Sales Manager / Operations Lead
Chicago Weight Loss / Bliss MD
Rockford, IL
10.2022 - Current
- Serve as a key operational leader supporting ownership with daily business administration and team coordination.
- Oversee scheduling, workflow management, and internal processes to ensure efficient clinic operations.
- Support hiring, onboarding, training, and ongoing coaching of staff.
- Maintain accurate documentation, reports, and internal procedures.
- Coordinate inventory needs, supplies, and vendor relationships.
- Improved operational efficiency and contributed to a 62% increase in client base within the first year.
Sales Representative / Business Operations Support
Cintas
Northern Illinois
10.2021 - 10.2022
- Managed territory operations, contracts, invoicing accuracy, and customer account maintenance.
- Coordinated order fulfillment, delivery schedules, and service follow-ups.
- Maintained accurate records, pricing documentation, and customer agreements.
- Collaborated with internal teams to ensure timely delivery and customer satisfaction.
Multimedia Sales Specialist
Mid-West Family of Companies
Northern Illinois
01.2019 - 01.2021
- Managed client accounts from onboarding through fulfillment, ensuring contract accuracy and billing alignment.
- Coordinated campaign execution, reporting, and cross-department communication.
- Maintained organized documentation for client agreements, invoices, and performance reporting.
- Served as a primary point of contact between clients, operations, and leadership.
Multimedia Sales Specialist
Townsquare Media
Rockford, IL
01.2016 - 01.2019
- Supported daily operations related to client contracts, billing, and fulfillment.
- Maintained CRM records and coordinated internal workflows across departments.
- Assisted leadership with performance tracking and operational reporting.
Account Executive
MSpark
Northern Illinois
01.2014 - 01.2016
- Managed client accounts, proposals, invoicing support, and fulfillment coordination.
- Utilized CRM systems to track activity, documentation, and operational follow-through.
Direct Sales Specialist
Comcast
Rockford, IL
01.2009 - 01.2012
- Executed territory planning, reporting, and operational tracking.
- Maintained detailed records of customer accounts and service orders.
Sales Manager
Verizon Wireless
Northern Illinois
01.1998 - 01.2009
- Led and supervised sales teams, schedules, and performance management.
- Conducted coaching, evaluations, and ongoing employee development.
- Managed operational reporting, goal tracking, and fulfillment processes.
- Achieved President’s Club honors multiple years.
Education
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Judson University
Rockford, ILundefined
Rock Valley College
Rockford, ILSkills
- Office & Business Operations
- Accounts Payable / Accounts Receivable
- Invoice Coding & Check Runs
- Payroll & Time-Off Coordination
- Process Improvement & SOP Development
- HR Support & Employee Relations
- Hiring, Training & Performance Reviews
- Inventory Coordination & Reporting
Timeline
Health & Wellness Sales Manager / Operations Lead
Chicago Weight Loss / Bliss MD
10.2022 - Current
Sales Representative / Business Operations Support
Cintas
10.2021 - 10.2022
Multimedia Sales Specialist
Mid-West Family of Companies
01.2019 - 01.2021
Multimedia Sales Specialist
Townsquare Media
01.2016 - 01.2019
Account Executive
MSpark
01.2014 - 01.2016
Direct Sales Specialist
Comcast
01.2009 - 01.2012
Sales Manager
Verizon Wireless
01.1998 - 01.2009
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Judson University
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Rock Valley College