Vanessa Roque
3422 N Keeler Ave
Summary
Professional in passenger services with proven ability to enhance customer experiences and operational efficiency. Adept at managing teams, resolving conflicts, and adapting to dynamic environments. Strong focus on collaboration, communication, and achieving results. Skilled in problem-solving, staff training, and maintaining high standards of service.
Overview
12
12
years of professional experience
Work History
Passenger Service Supervisor
Samsic Airport America
08.2021 - Current
- Monitored security and maintained operational protocols.
- Oversaw ticketing and gate services.
- Liaised closely with security teams to enforce safety protocols and ensure the well-being of passengers, staff, and airport property.
- Conducted thorough investigations into passenger complaints or incidents, implementing corrective actions when required to prevent future occurrences of similar situations.
- Coordinated timely departures by effectively communicating with gate agents, flight crews, and ground personnel.
- Managed ticketing and reservation systems, ensuring accurate processing of passenger information and flight bookings.
Stock Team Member
Nordstrom Rack
11.2014 - 09.2019
- Minimized backroom clutter by organizing overstock items systematically for easy retrieval when needed.
- Achieved high customer satisfaction ratings by promptly addressing concerns related to product availability or quality issues.
- Ensured proper handling of fragile items, minimizing breakage or damage during the stocking process.
- Assisted in training new team members on company policies, safety procedures, and stocking best practices.
Cashier/Crew Trainer
McDonald's
04.2013 - 02.2014
- Greeted customers entering store and responded promptly to customer needs
- Stocked, tagged and displayed merchandise as required.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Schurz High School
Chicago, IL05-2014
Skills
- Customer Service Management
- Staff Training and Development
- Team Management
- Check-in processes
- Passenger Assistance
Strong leadership
Languages
Spanish
Professional Working
Timeline
Passenger Service Supervisor
Samsic Airport America
08.2021 - Current
Stock Team Member
Nordstrom Rack
11.2014 - 09.2019
Cashier/Crew Trainer
McDonald's
04.2013 - 02.2014
High School Diploma -
Schurz High School
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