Vanessa Rodriguez
Rockford,IL
Summary
Experienced in crafting and serving specialty coffee beverages, dedicated to enhancing the overall guest experience through exceptional customer service. Developed communication and problem-solving skills in fast-paced environments to ensure customer satisfaction. Focused Order Fulfillment Associate with a track record of prioritizing and efficiently completing multiple tasks simultaneously, consistently achieving daily fulfillment goals.
Overview
7
7
years of professional experience
Work History
Barista and Kitchen Staff
Wired Café
01.2023 - 02.2024
- Returned to support the café, bringing prior experience to quickly reintegrate and contribute to team efficiency
- Continued to provide excellent customer service, enhancing guest satisfaction through personalized interactions
- Took on additional responsibilities, including inventory management and training new staff members
- Assisted in implementing new menu items and seasonal promotions, contributing to sales growth and customer engagement
- Maintained high standards of cleanliness and organization, ensuring a pleasant environment for guests and staff
Ecommerce and Cashier
Blain's Farm & Fleet
08.2019 - 01.2023
- .Managed time-sensitive and high-volume orders, ensuring accuracy and timely fulfillment.
- Completed paperwork to document missing and damaged inventory items, maintaining accurate records and minimizing discrepancies.
- Packaged orders according to company policies, ensuring items were secure and labeled for shipment.
- Met specific packing times and daily quotas, consistently achieving productivity targets.
- Built and wrapped pallets for semi-truck shipments, optimizing space and ensuring safe transport.
- Handled cash transactions and bagged items for customers, providing efficient and courteous service at the register.
- Answered and directed phone calls, assisted customers, and routed inquiries to the appropriate departments.
- Assisted various departments in stocking merchandise during spare time, ensuring shelves were well-organized and fully stocked.
Barista and Kitchen Staff
Wired Café
07.2018 - 02.2020
- Memorized a wide range of coffee and specialty drink recipes and seasonal sandwiches and salads, ensuring consistent quality and customer satisfaction.
- Restocked fridges and syrups and rotated stock to maintain freshness and readiness for service.
- Created a friendly and welcoming atmosphere, collaborating with team members to optimize efficiency and service times.
- Performed opening and closing duties, including setup, cleaning, and securing the café.
- Effectively managed time to enhance the guest experience through prompt and attentive service.
- Greeted guests, processed payments, and maintained attention to detail, multitasking and communicating clearly to ensure a smooth operation.
Crew Member
McDonalds
08.2017 - 08.2018
- Trained new employees in various operational areas, ensuring adherence to company standards and procedures.
- Maintained a clean and sanitary work environment, including sweeping, mopping, dishwashing, and sanitizing counters and equipment.
- Prepared and inspected food for quality and accuracy before serving guests, ensuring compliance with safety and health regulations.
- Delivered excellent customer service by efficiently taking orders, handling transactions, and addressing customer needs.
- Stocked supplies and maintained inventory levels to meet daily operational requirements and uphold company standards.
Education
Bachelor of Science - Nursing
Saint Anthony College of Nursing
Rockford, IL05-2026
Associate of Arts -
Rockvalley College
Rockford, IL05-2021
Skills
- Effective Time Management
- Approachable and Sociable
- Detail-Oriented Approach
- Collaborative Team Member
Timeline
Barista and Kitchen Staff
Wired Café
01.2023 - 02.2024
Ecommerce and Cashier
Blain's Farm & Fleet
08.2019 - 01.2023
Barista and Kitchen Staff
Wired Café
07.2018 - 02.2020
Crew Member
McDonalds
08.2017 - 08.2018
Bachelor of Science - Nursing
Saint Anthony College of Nursing
Associate of Arts -
Rockvalley College
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