Vanessa Rivera Lewis
Elgin
Summary
Detail-oriented healthcare professional with 3+ years of experience in high-volume account management, payment processing, and documentation review. Currently completing Certified Professional Coder (CPC) training through AAPC with a 160-hour internship pathway. Knowledgeable in ICD-10-CM, CPT, claims workflow, revenue cycle management, and HIPAA compliance. Seeking an entry-level Medical Billing, Coding, or Revenue Cycle position.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Enova (Remote)
Chicago
06.2022 - Current
- Managed 80-100+ customer accounts daily in high-volume remote environment, ensuring timely and accurate service
- Processed customer payments and documented payment arrangements to enhance account accuracy
- Investigate discrepancies and resolve account-related issues
- Review and update electronic account records
- Meet monthly quality assurance and productivity performance metrics
- Maintain compliance with data privacy and confidentiality standards
Payment Reminder Agent
LSI Lending Solutions
Elgin
09.2021 - 06.2022
- Managed delinquent accounts and negotiated payment arrangements
- Processed debit, credit card, and electronic check payments
- Maintained daily call volume and monthly quality score targets
- Documented account activity in electronic systems
- Followed company compliance and documentation standards
Caregiver / CNA
Assisting Hands
Elgin
03.2018 - 01.2019
- Maintained confidentiality of patient information
- Assisted with appointment coordination and documentation
- Supported patient care in compliance with healthcare standards
Education
High School Diploma -
Certified Professional Coder (CPC) – In Progress
AAPCSkills
Medical Billing & Coding:
- ICD-10-CM (training)
- CPT (training)
- HCPCS Level II (training)
- Claims processing
- Payment posting
- Accounts receivable follow-up
- Insurance verification (training)
- EOB review
- Denial management (training)
Systems:
- CRM systems
- Genesis
- Electronic documentation systems
- Microsoft Excel
- Microsoft Word
- Google Workspace
- Remote collaboration platforms (Zoom, Microsoft Teams)
Core Strengths:
- Data entry
- Account reconciliation
- Payment processing
- Documentation accuracy
- HIPAA awareness
- Remote productivity
Timeline
Customer Service Representative
Enova (Remote)
06.2022 - Current
Payment Reminder Agent
LSI Lending Solutions
09.2021 - 06.2022
Caregiver / CNA
Assisting Hands
03.2018 - 01.2019
High School Diploma -
Certified Professional Coder (CPC) – In Progress