Vanessa Matthews
Alton,IL
Summary
Results-driven Debt Collections Representative with a strong dedication to account recovery, payment negotiations, and compliance. Seeking a position that utilizes skills in customer communication, financial arrangements, and skip tracing to resolve outstanding balances while maintaining professionalism and ethical collection practices.
Overview
15
15
years of professional experience
Work History
CollectionsRepresetative
CreditControll
10.2023 - 02.2025
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Debt Collection Representative
National Credit Management
05.2017 - 04.2023
- Contact account holders to review outstanding balances and request payment in full
- Negotiate payment arrangements based on financial situations
- Ensure compliance with FDCPA guidelines when communicating with account holders
- Conduct skip tracing to located updated contact information for debt resolution
- Assist individuals in creating manageable repayment solutions aligned with their income and budget
Collections Agent
Ditech Financial
04.2010 - 04.2017
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
Education
Associate's Degree - Psychology
Mesa Community College
Mesa, Arizona05.2013
High School - Business
O' Fallon Technica
St Louis, MO05.1984
Skills
- Strong Verbal and Written Communication
- Active Listening
- Persuasive negotiation
- Conflict resolution
- De-escalation techniques
Timeline
CollectionsRepresetative
CreditControll
10.2023 - 02.2025
Debt Collection Representative
National Credit Management
05.2017 - 04.2023
Collections Agent
Ditech Financial
04.2010 - 04.2017
Associate's Degree - Psychology
Mesa Community College
High School - Business
O' Fallon Technica
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