Vanessa Lara
Elgin
Summary
Dynamic and detail-oriented professional with experience at American Eagle Bank, excelling in customer satisfaction and issue resolution. Bilingual in Spanish and English, I leverage strong communication skills and exceptional multitasking abilities to enhance client experiences and streamline processes. Proven track record in managing high call volumes while maintaining professionalism.
Overview
7
7
years of professional experience
Work History
Universal Banker/Customer Service Specialist
American Eagle Bank
08.2021 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Communicated with customers to resolve common title issues.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
Receptionist
Animal Clinic of South Elgin
01.2019 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Lead Cashier
Ace Hardware
08.2018 - 08.2021
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Education
B.S. In Applied Management – Instructiona - Applied Management – Instructional Technology
Northern Illinois University
Dekalb, ILAssociate Of Arts -
Elgin Community College
Elgin, IL12.2024
Skills
- Bilingual Spanish and English
- Computer skills
- Excellent communication
- Flexible schedule
- Strong attention to detail
- Exceptional multitasking capabilities
- Reliable and punctual
Languages
Spanish
Native or Bilingual
Timeline
Universal Banker/Customer Service Specialist
American Eagle Bank
08.2021 - Current
Receptionist
Animal Clinic of South Elgin
01.2019 - 08.2021
Lead Cashier
Ace Hardware
08.2018 - 08.2021
B.S. In Applied Management – Instructiona - Applied Management – Instructional Technology
Northern Illinois University
Associate Of Arts -
Elgin Community College
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