Vanessa Johnson
Chicago
Summary
Operations professional with proven expertise in optimizing workflows and enhancing productivity. Strong leadership skills with focus on team collaboration and achieving results. Known for flexibility and reliability in adapting to changing operational needs. Proficient in process improvement, resource management, and conflict resolution.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Food Service Worker
CityBird Tenders
03.2024 - 02.2025
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Course Supervisor
US Navy
11.2021 - 04.2024
- Organized and allocated resources required to meet needs of over 41,000 students and 50 instructors a year.
- Conducted comprehensive assessments to measure student understanding and adjust instructional approaches accordingly.
- Established open lines of communication with Instructors regarding student progress, fostering a supportive network for academic success.
- Monitored emerging trends in education technology, incorporating relevant tools into courses for enhanced engagement and learning outcomes.
- Maintained accurate records of student performance data, utilizing insights to inform future instruction and reporting requirements of 162 lesson plans.
- Enhanced course content through regular evaluation and feedback from students, ensuring relevance and effectiveness.
- Managed course logistics, ensuring smooth delivery of materials, resources, and assessment tools for optimal learning experiences.
- Participated in department meetings regarding curriculum updates or revisions necessary for continued improvement.
- Organized and allocated resources required to meet needs of [Number] students and [Number] instructors.
Basic Skills Instructor
US Navy
11.2019 - 11.2021
- Implemented individualized learning plans for 500 students, ensuring their success in the classroom and their career.
- Developed engaging multimedia presentations for use during lectures, resulting in greater student interest and retention of information.
- Promoted a positive classroom environment by establishing clear expectations and implementing effective behavior management strategies.
- Increased student motivation through creative lesson planning that incorporated real-world applications of course material.
- Conducted regular assessments of student progress to inform instructional decisions and adapt lesson plans as needed.
- Fostered critical thinking skills among students by incorporating problem-solving exercises into daily lessons and assignments.
- Collaborated with colleagues to develop interdisciplinary learning experiences for students, promoting cross-curricular understanding.
- Enhanced student comprehension by employing diverse teaching strategies and methods.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Tested and evaluated students on materials presented in workshops and classes.
- Optimized learning plans based on student performance and feedback.
- Tested students to assess progress and adapted learning plans in alignment with performance.
- Oversaw curriculum development and implementation in alignment with best practices.
- Developed and clearly presented classroom rules, guidelines and objectives.
Division Leading Petty Officer
US Navy
05.2018 - 05.2019
- Increased operational readiness by conducting thorough training exercises and performance evaluations for junior personnel.
- Reduced equipment downtime through diligent maintenance, troubleshooting, and repairs on essential systems.
- Improved overall unit performance by mentoring subordinates in professional development and career advancement opportunities.
- Managed resources effectively to ensure optimal allocation of manpower, equipment, and funds for mission success.
- Mentored and supervised 30 personnel within unit, providing positive guidance for professional and personal development.
- Directed safe and secure operations of over $53Million worth of government property, resulting in no loss of equipment or negative incidents.
- Conducted advanced technical training for peers, elevating team's overall skill level and operational effectiveness.
Assistant Department Administrator
US Navy
03.2017 - 03.2018
- Managed inventory control processes within the department, ensuring adequate supplies were always available and minimizing waste.
- Collaborated with other departments to streamline workflows, resulting in improved efficiency across the organization.
- Increased departmental visibility within the organization through participation in cross-functional teams and collaborative projects.
- Streamlined department operations by implementing efficient administrative procedures and processes.
- Managed department files, reviewed requests for information and determined appropriateness of release.
- Maintained department policies, programs and procedures.
Division Leading Petty Officer/Administrative Assistant
US Navy
04.2015 - 03.2017
- Mentored junior personnel, fostering professional growth and enhancing overall team capabilities.
- Reduced equipment downtime by proactively addressing maintenance needs and coordinating repair schedules.
- Boosted morale within the division by actively promoting a positive work environment and addressing concerns promptly.
- Ensured compliance with safety regulations through continuous monitoring, enforcement, and education efforts.
- Facilitated open communication channels between division members, resulting in enhanced collaboration and problem-solving abilities.
- Promoted a culture of continuous learning within the division by encouraging skill development opportunities among staff members.
- Handled administrative requirements, maintained records and submitted operational reports.
- Trained and mentored personnel in combat operations and tactics.
- Coordinated activities of subordinate personnel to support mission success.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Monitored and assessed mission progress and provided updates to command.
- Maintained accurate records of equipment calibration, inspection results, and completed repairs for regulatory compliance purposes.
- Optimized production lines by installing new machinery, upgrading existing equipment, or reallocating resources as needed.
- Actively participated in quality assurance audits ensuring that company standards met applicable regulations.
- Ensured adherence to safety protocols by conducting thorough risk assessments and implementing preventive measures.
- Trained junior technicians in proper procedures, enhancing overall team performance and skill levels.
- Participated in root cause analysis investigations to identify issues contributing to equipment failures or process inefficiencies promptly.
- Performed work according to project schedules and high quality standards.
- Provided technical support for engineering projects to support accuracy and deadline management.
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
- Assisted with installation, calibration and testing of engineering systems.
- Completed engineering projects and tasks within established timelines and budgets.
- Assisted with design and implementation of new engineering processes and procedures to optimize productivity.
- Troubleshot and resolved engineering issues to reduce delays and achieve project milestones.
- Completed projects by effectively applying engineering, technical, and maintenance procedures.
- Conducted research and gathered data on engineering components and systems.
- Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
- Monitored heating and cooling system performance through alarms, temperature and pressure differentials.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Oversaw reverse osmosis systems used to treat drinking water.
- Improved hydraulic system performance by diagnosing and repairing malfunctions in a timely manner.
- Assessed and tore down parts such as pumps, motors and cylinders in different pieces of equipment.
- Cleaned and lubricated parts to maximize life of equipment and improve performance.
- Collaborated with team members to ensure proper diagnosis, repair, and testing of hydraulic components.
Training Instructor
US Navy
03.2012 - 03.2015
- Collaborated with fellow instructors to create cohesive lesson plans, ensuring consistency in training quality.
- Mentored new instructors, aiding their transition into the role and ensuring effective delivery of course content.
- Maintained compliance with company standards, regulatory requirements, and quality goals.
- Evaluated and provided feedback on trainee progress, resulting in improved performance over time.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Maintained detailed records of training sessions, enabling accurate tracking of participant progress and overall program effectiveness.
- Led workshops focused on specific skills development, resulting in improved workplace efficiency and productivity.
- Assisted in the development of job-specific training programs, increasing employee preparedness for new roles within the organization.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided coaching and mentoring to employees.
- Trained and mentored 380 new personnel hired to fulfill various roles a year.
- Facilitated virtual, in-person and blended learning sessions.
- Ensured compliance with industry standards and regulations through meticulous attention to detail during every inspection conducted.
- Maintained detailed inspection records, ensuring proper documentation of all procedures and results.
- Assisted in developing inspection and testing protocols.
Maintenance Technician
US Navy
06.2010 - 03.2012
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Collaborated with team members to complete larger repair projects efficiently.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Enhanced safety measures by performing routine inspections and identifying potential hazards.
- Ensured smoother operations, maintaining accurate records of all maintenance activities.
- Boosted overall productivity with timely preventive maintenance on key equipment.
- Collaborated with engineering team to upgrade equipment for better performance, resulting in reduced maintenance costs.
Administrative Clerk
US Navy
06.2008 - 06.2010
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
Oil and Lube Technician
US Navy
06.2007 - 06.2008
- Supported smooth operations by promptly notifying supervisors of any equipment malfunctions or supply shortages that could impact service delivery.
- Ensured safety standards by adhering to company guidelines and protocols for proper disposal of hazardous materials.
- Increased overall efficiency by performing oil changes and lubricating equipment in a timely manner.
- Assisted in inventory management, ensuring adequate stock levels for essential supplies needed for daily operations.
- Demonstrated adaptability by efficiently performing multiple tasks, including oil changes, filter replacements, fluid checks, and tire rotations based on workload demands.
- Contributed to workplace safety efforts through diligent adherence to standard operating procedures.
- Changed oil and filters in machinery and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in engines, purifiers and transfer system to lubricate, protect, and cool engine.
- Maintained boiler room log by recording meter and gauge data readings, water test results and quantity of fuel consumed.
- Managed inventory of spare parts and tools, maintaining an organized workspace for efficient repairs.
- Monitored heating and cooling system performance through alarms, temperature and pressure differentials.
- Observed boiler and auxiliary units to detect malfunctions, change burners and tighten pipes and fittings.
- Observed pressure, temperature and draft meters to verify correct operation of automatic combustion control systems, feed water regulators and burners.
- Adjusted valves and controls to set specified water level and steam pressure of boiler.
- Ensured consistent steam production, closely monitoring pressure levels and adjusting accordingly.
- Worked closely with other departments to coordinate activities such as shutdowns or equipment replacements efficiently.
- Conducted thorough inspections of boilers and related equipment, identifying potential issues before they became costly problems.
- Increased boiler efficiency by conducting regular maintenance and adjustments to boiler systems.
- Scheduled and assigned preventive maintenance for boiler and mechanical equipment.
- Verified appropriate degree of water softness by maintaining chemical treatment programs and regulating steam flow.
- Delivered regular reports on boiler performance metrics to management, providing insights into opportunities for improvement or optimization efforts.
- Used chemical testing kits and oxygen scavengers to test and treat boiler feed water.
- Optimized energy consumption by constantly monitoring boiler operations and making necessary adjustments.
- Trained junior operators on best practices for safe operation of boilers along with essential maintenance tasks.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Collected and tested water samples from cooling towers and other systems.
- Oversaw start-up, operations and shutdown procedures.
- Inspected systems, equipment and components to determine maintenance needs.
- Conducted preventive, corrective and predictive maintenance actions.
- Used testing devices to locate machinery issues and make necessary adjustments.
Administrative Clerk
US Navy
02.2006 - 06.2007
- Entered data into system and updated customer contacts with information to keep records current.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
Deck Seaman
US Navy
07.2004 - 02.2006
- Increased efficiency in cargo operations by assisting with loading, unloading, and securing materials.
- Demonstrated flexibility when assigned additional or unexpected responsibilities during shifts at sea or in port.
- Contributed to overall ship security by conducting routine patrols around the deck and reporting any suspicious activities or potential threats.
- Enhanced deck safety by conducting regular maintenance checks and repairs on equipment.
- Reduced accidents on deck by maintaining awareness of surroundings while performing tasks such as painting, chipping rust, or cleaning surfaces.
- Maintained clean and organized workspaces to ensure a safe and efficient working environment for the crew.
- Displayed proficiency in using various hand tools, power tools, winches, cranes, hoists to complete assigned tasks efficiently.
- Safeguarded vessel''s integrity through diligent inspections of hulls, decks, superstructures, and related equipment for damage or wear.
Trainee
US Navy
04.2004 - 06.2004
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
Education
Bachelor of Arts - Real Estate Studies
The University of Arizona Global Campus
Chandler, AZ09-2021
Associate Degree - General Studies
Columbia College of Missouri
Columbia, MO07-2013
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Problem-solving
- Strong communication skills
- Team oriented
- Working with diverse people
- Staff training and development
- Safety management
- ServSafe certification
Accomplishments
- Achieved Auxiliary System Technician Pipeline by completing course of instruction with accuracy and efficiency.
- Achieved Propulsion Fuel Oil Testing by completing course of instruction with accuracy and efficiency.
- Achieved Navy Military Training Instructor by completing course of instruction with accuracy and efficiency.
- Achieved Journeyman Instructor Training by completing course of instruction with accuracy and efficiency.
- Achieved Advanced Warrior Toughness Training by completing course of instruction with accuracy and efficiency.
- Achieved Master Training Specialist by completing course of instruction with accuracy and efficiency.
Certification
- ServSafe Food Handler's Certification
Timeline
Food Service Worker
CityBird Tenders
03.2024 - 02.2025
Course Supervisor
US Navy
11.2021 - 04.2024
Basic Skills Instructor
US Navy
11.2019 - 11.2021
Division Leading Petty Officer
US Navy
05.2018 - 05.2019
Assistant Department Administrator
US Navy
03.2017 - 03.2018
Division Leading Petty Officer/Administrative Assistant
US Navy
04.2015 - 03.2017
Training Instructor
US Navy
03.2012 - 03.2015
Maintenance Technician
US Navy
06.2010 - 03.2012
Administrative Clerk
US Navy
06.2008 - 06.2010
Oil and Lube Technician
US Navy
06.2007 - 06.2008
Administrative Clerk
US Navy
02.2006 - 06.2007
Deck Seaman
US Navy
07.2004 - 02.2006
Trainee
US Navy
04.2004 - 06.2004
Bachelor of Arts - Real Estate Studies
The University of Arizona Global Campus
Associate Degree - General Studies
Columbia College of Missouri
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