Vanessa Herrera
Chicago
Summary
Detail-oriented and customer-focused Customer Service Representative with extensive experience supporting clients across insurance, warehouse, and tollway call center environments. Adept at managing high-volume inquiries, resolving complex issues, and maintaining strong client relationships. Skilled in order processing, account management, and collaborating with cross-functional teams to ensure efficient service delivery. Committed to delivering exceptional customer experiences, with professionalism and accuracy, in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Insurance Customer Service Representative
Aetna, a CVS Health
Chicago
01.2023 - 12.2023
- Responded to customer inquiries regarding insurance policies, coverage options, billing, and claims
- Processed policy updates, endorsements, and account changes with accuracy and efficiency
- Resolved customer issues in a timely, professional manner to ensure high satisfaction levels
- Maintained detailed documentation of client interactions and account activity
- Demonstrated strong product knowledge to effectively explain insurance terms and procedures
Customer Service Representative
Valley Grande Foods
Bridgeview
11.2019 - 03.2022
- Managed restaurant client orders and inquiries, ensuring accurate and timely fulfillment
- Resolved issues related to order discrepancies, delays, and product availability
- Maintained strong client relationships through responsive and reliable customer service
- Collaborated with warehouse and logistics teams to coordinate deliveries and inventory updates
Customer Service Representative
Illinois Tollway Call Center
Chicago
02.2019 - 10.2019
- Responded to high volumes of customer inquiries via phone, email, and in person regarding I‑PASS accounts, invoices, toll violations, and billing discrepancies, ensuring accurate and timely support
- Processed payments, payments reconciliation, account updates, transponder requests, and handled financial applications while strictly adhering to PCI compliance and privacy standards
- Educated customers on I‑PASS features and benefits to drive adoption, resolve issues, and enhance overall customer satisfaction and engagement
Education
Associate of Applied Science -
Malcom X
Chicago, ILSkills
- Customer Service & Support
- Problem Solving & Resolution
- Communication
- Order & Account Management
- Call Center Operations
- Team Collaboration
- Data Entry & Documentation
- Conflict Resolution & Patience
- Technical Proficiency (Microsoft Office, CRM systems)
- Time Management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Insurance Customer Service Representative
Aetna, a CVS Health
01.2023 - 12.2023
Customer Service Representative
Valley Grande Foods
11.2019 - 03.2022
Customer Service Representative
Illinois Tollway Call Center
02.2019 - 10.2019
Associate of Applied Science -
Malcom X
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