Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vanessa FERNANDEZ-TEJEDA

Rolling Meadows

Summary

Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Seasoned in leveraging strategic thinking and project management to drive organizational success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Dental Relations Coordinator

Orthodontic Experts
04.2022 - Current
  • Raised brand awareness through consistent marketing efforts and product campaign launches
  • Support and enable doctors in building relationship with the current and new referral base
  • Developed innovative marketing and PR strategies through effective communication and meaningful client interactions
  • Aligned projects and daily activities with company vision, strategies and tactics
  • Develop and implemented B2B Marketing plans to enhance brand visibility and foster lasting partnerships
  • Evaluated data and processes and trends to identify challenges and craft innovative solutions and strategies to improve organizational success
  • Leveraged CRM software to manage daily activity and gather target business information
  • Collaborated with internal partners within the marketing division to drive brand cohesion and goal alignment.

Office manager

Sonrisa Family dental
02.2021 - 04.2022
  • Managed office inventory via requisitions, PO control and shipment receiving
  • Coordinated special projects and managed patient and staff schedules
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns identifying opportunities for growth and expansion
  • Communicated and deployed corporate objectives to meet and exceed production and patient flow goals
  • Set team goals and objectives to ensure organizational success by meeting and exceeding targets
  • Hired, Trained, developed and retained staff by identify skill gaps, develop training plans, and provide ongoing coaching and mentoring
  • Lead front desk coordinator

Dental dreams llc
01.2019 - 02.2021
  • Answered multi-line phone system and greeted callers enthusiastically
  • Built relationships with dentist and customers via outreach campaigns
  • Scheduled appointments to maintain workday efficient
  • Verified Insurances (PPO, Medicaid)
  • Lead team meetings and facilitate communication between team members
  • Provided operational data, agendas and key metrics to managers and other stakeholders
  • Maintained Lobby area clean and organized
  • Supported medical and administrative staff.

Customer service manager

Home depot
03.2018 - 12.2018
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty
  • Trained and mentored associates on performance-oriented strategies and customer service techniques
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
  • Followed through with client requests to resolve problems
  • Collect online customer orders and prepared for pick up
  • Completed returns for unsatisfied customers
  • Kept accounts in balance and ran daily reports to verify totals.

Front Desk receptionist

05.2016 - 03.2018
  • Kept patient charts filed and organized
  • Break down rooms at end of treatment
  • Schedule follow ups for patients
  • Scheduled lab case pick-ups and deliveries
  • Took X-rays
  • Provided office administrated support and inventory management
  • Procured office supplies while keeping appropriate levels of stock.

Education

Bachelor of Science -

Western Governors University
05.2025

High School Diploma -

Catalyst Maria High School
06.2017

Skills

  • Bilingual (Spanish & English)
  • Proficiency on Spotio, Dentrix, and Patterson Eaglesoft
  • Staff Development and Training
  • Team Building and Leadership
  • Goal Setting
  • Decision Making
  • Time and Project Management Skills
  • Excellent Written and Verbal Communication
  • Event Planning
  • Data Analysis
  • Budget Management
  • Marketing Strategy

Certification

  • Foundations of Digital Marketing & E-Commerce
  • Strategic Leadership & Management
  • Coronal Polishing & Sealant Placement

Timeline

Dental Relations Coordinator

Orthodontic Experts
04.2022 - Current

Office manager

Sonrisa Family dental
02.2021 - 04.2022

Dental dreams llc
01.2019 - 02.2021

Customer service manager

Home depot
03.2018 - 12.2018

Front Desk receptionist

05.2016 - 03.2018

Bachelor of Science -

Western Governors University

High School Diploma -

Catalyst Maria High School

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Vanessa FERNANDEZ-TEJEDA