Vanessa De La Rosa

As a front desk employee for college residence halls, I am the first person people see as they come in. As I represent the school, I greet and treat everyone with respect.

• Assist with student requests, and answered questions to improve satisfaction. This can include things as, issuing vacuums and calling facilities for a student.
• Log resident packages into the StarRez databases and issuing them correctly.
• Working successfully with diverse group of coworkers , such as different grade levels and backgrounds.
• Constantly having to use problem solving skills as unique issues arise
• Answering phone calls that may include important information or questions regarding the resident halls.

At the café I am constantly multitasking and greeting customer. This also includes

• Working with a team to make sure everything is organized throughout the cafe.
• Working with a diverse set of people coming from different backgrounds and ages
• Making things such as breakfast sandwiches, coffee, acai bowl, boba, and smoothies
• Checking inventory and preparing food for further shifts
• Communicate directly with customers to meet their needs, and make sure they're satisfied with their visit.
• Created promotional displays for advertising special events or promotions at the cafe.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

As Custodian for UW-Madison resident halls, I was in charge of keeping them clean and presentable

• Moved furniture for cleaning and set up for special events.
• Kept building spaces premises clean inside and outside.
• Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
• Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.

• Supported the office by assisting with various immigration-related projects, including the following:
• Consolidating Labor Condition Application Public Access Files;
• Inputting passport data into the CBP website to obtain electronic Forms I-94 and saving it as a PDF document.
• Scanning and saving files.
• Merging documents in Adobe into a single PDF; and
• Reviewing documents to create a Table of Contents.