Vanessa Corral
Aurora
Summary
Dynamic Customer Service Representative with a proven track record at Home Depot, excelling in resolving complex inquiries and enhancing customer loyalty. Skilled in active listening and critical thinking, I effectively trained new staff and ensured the secure management of sensitive information, delivering exceptional service, including bilingual support in Spanish.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Home Depot
09.2018 - Current
- Resolved customer inquiries promptly, enhancing overall satisfaction and loyalty.
- Trained new employees on company policies and effective customer interaction techniques.
- Answering to emails from vendors , delivery companies , other departments.
- Managed complex customer issues by employing effective problem-solving strategies to ensure resolution.
- Make sure customers private information is managed correctly , from names , phone , numbers , social security , vehicle insurance, drivers license.
- Giving a great customer experience with providing help in Spanish.
Education
Assciate Degree in Accounting -
St Agustine
Chicago, ILSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Team Work
- Multitask
Accomplishments
In the 7 years ive been with Home Depot i was a service desk lead for about 4 years , then i moved up to service desk supervisor for 1 year. Ive received multiple awards for good customer service , and also been employee of the month numerous times.
Timeline
Customer Service Representative
Home Depot
09.2018 - Current
Assciate Degree in Accounting -
St Agustine