Vanessa Casas
Wheeling
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
2017
2017
years of post-secondary education
Work History
Customer Service Representative
HGS - Hinduja Global Solutions
El Paso
06.2022 - 03.2026
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer accounts and processed service requests promptly.
- Provided product information and support to enhance customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
DialAmerica
El Paso
03.2018 - 08.2020
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer accounts and processed service requests promptly.
- Trained new staff on customer service protocols and best practices.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Riverside High School
El Paso, TXSkills
- Customer relationship management
- Troubleshooting technical issues
- Product knowledge expertise
- Customer account management
- Effective communication
- Time management
- Problem solving
- Credit card payment processing
Timeline
Customer Service Representative
HGS - Hinduja Global Solutions
06.2022 - 03.2026
Customer Service Representative
DialAmerica
03.2018 - 08.2020
Riverside High School