Vanessa Aguilar
Palos Hills
Summary
Results-driven professional skilled in administrative support and data management. Proficient in tracking employee assignments and resolving issues, ensuring accountability while enhancing overall office workflow and client relationships.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Crew Caller Clerk
Metra
Chicago
02.2025 - Current
- Ensured compliance with union contracts while effectively utilizing extra board resources.
- Filled T&E and OBS positions daily to minimize disruptions caused by absences.
- Maintained accurate records of employee assignments, running boards, and punch reports.
- Prepared daily crew sign-in sheets and enforced strict time limit compliance.
- Issued and distributed notices for crew discrepancies to address issues promptly.
- Tracked employee issues to enhance accountability and improve communication.
- Managed confidential distribution of employee-related correspondence efficiently.
- Recorded assigned tools and equipment for accurate inventory control according to accounting procedures.
Branch Administrator
WESCO International
08.2016 - 02.2025
- Oversaw branch operations, ensuring adherence to company policies and regulatory guidelines.
- Managed customer accounts, resolving disputed invoices through detailed research and analysis.
- Monitored facility operations and executed daily accounting duties for efficient branch functionality.
- Coordinated cross-functional teams to enhance communication and foster collaboration across departments.
- Maintained accurate records, files, and databases for optimal information accessibility.
- Performed administrative functions, including report preparation and correspondence management.
- Ordered office supplies, maintained filing systems, and scheduled meetings for key staff.
- Collaborated with warehouse personnel and drivers to report damaged materials and file claims.
Customer Service/Dispatch Assistant
Pitt-Ohio
10.2006 - 11.2015
- Entered customer pick-up requests and scheduled delivery appointments using appointment manager.
- Tracked shipments, ensuring accurate billing and timely notifications for overdue accounts.
- Managed major accounts, delivering exceptional service to clients such as Buena Vista Videos and Sutton Hercules Tax-Air.
- Resolved return freight issues, distributing reports promptly to stakeholders via email.
- Coordinated with warehouse staff to ensure timely loading of trucks on scheduled routes.
- Implemented quality control measures in dispatch processes to enhance accuracy and minimize errors.
- Provided comprehensive administrative support by processing payroll and line haul road sheets daily.
- Trained new team members on best practices, reinforcing compliance with protocols and regulations.
Education
High School Diploma -
Belford High School
Chicago, IL01-2009
Skills
- Problem resolution
- Effective communication
- Team collaboration
- Data gathering and management
- Issue resolution
- Attention to detail
- Data entry accuracy
- Client management
- Microsoft office and outlook proficiency
- Critical thinking and analysis
- Task prioritization
- Self-management
- Verbal communication
- Interpersonal skills
- Crew scheduling
Certification
Hippa Certification- Unicare
Timeline
Crew Caller Clerk
Metra
02.2025 - Current
Branch Administrator
WESCO International
08.2016 - 02.2025
Customer Service/Dispatch Assistant
Pitt-Ohio
10.2006 - 11.2015
High School Diploma -
Belford High School