Vance Porter
Baldwin
Summary
Seasoned Golf Course Manager known for high productivity and efficiency in task completion. Skilled in turf management, financial budgeting, and customer service excellence. Excel in leadership, problem-solving, and team collaboration. Committed to enhancing the golfing experience through operational improvements and staff development.
Overview
45
45
years of professional experience
1983
1983
years of post-secondary education
1
1
Certification
Work History
Golf Course Manager
North Coumty Country Club
Red Bud
05.1981 - Current
- Managed daily operations of golf course and club facilities.
- Supervised staff to ensure excellent customer service standards.
- Coordinated events and tournaments, ensuring smooth execution and guest satisfaction.
- Trained new employees on procedures and customer interaction techniques.
- Ensured compliance with health and safety regulations throughout the facility.
- Established relationships with vendors for equipment and supply procurement.
- Facilitated communication between departments within the organization.
- Organized tournaments and special events for members of the golf club.
- Supervised the maintenance of the golf course grounds, including mowing, fertilizing, irrigation, aerification, and drainage.
- Developed and implemented strategies for improving operational efficiency, increasing revenue, and reducing costs.
- Monitored inventory levels of supplies such as balls, flags, tees, and other equipment necessary to maintain a well-run golf course.
- Ensured compliance with all applicable laws related to the operation of a golf course.
- Implemented policies and procedures designed to enhance safety standards across all areas of operations.
- Coordinated with outside contractors on projects related to renovations or improvements of facilities at the golf course.
- Resolved customer complaints in a timely manner with professionalism and respect.
- Negotiated contracts with vendors for services such as food and beverage catering or landscaping and irrigation systems installation and repair services.
- Maintained records relating to employee attendance and payroll information.
- Managed golf course staff, ensuring they were properly trained and motivated to deliver high-quality customer service.
- Created marketing plans to attract new customers while retaining existing ones.
- Provided guidance and direction to employees regarding rules and regulations governing play at the golf course.
- Established relationships with local businesses in order to build partnerships that benefit both parties.
- Reviewed financial statements on a regular basis to ensure accuracy in accounting practices.
- Diagnosed issues with equipment and directed repairs.
- Purchased and tracked supplies like hazardous chemicals and grass seed.
- Maintained safety and security of hazardous chemicals.
- Oversaw recruitment, hiring and training of course maintenance team members.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
Education
Associate of Arts - General Studies
Southwest Illinois College
Red Bud, IL 08.1989 - 05.1991
Red Bud
Red Bud, ILSkills
- Event coordination
- Turf management
- Customer relationship management
- Staff supervision
- Marketing strategy
- Inventory control
- Problem solving
- Employee training
- Environmental compliance
- Managing projects
- Irrigation system maintenance
- Chemical applications
Certification
- Applicator
- Basset
- Foodhandlers
Timeline
Associate of Arts - General Studies
Southwest Illinois College
08.1989 - 05.1991
Golf Course Manager
North Coumty Country Club
05.1981 - Current
Red Bud