Vanaro Thorn
Lincolnshire
Summary
I’m an experienced operations professional with a background in the defense industry and an active Secret clearance. In my current role, I support cross-functional teams, coordinate tasks, and help streamline operations to keep production moving smoothly. I’m looking to take the next step into a Program Planning and Scheduler position where I can apply my organizational skills, attention to detail, and dedication to helping teams meet their goals.
Overview
13
13
years of professional experience
Work History
Operations Support Specialist
Kranze Technology Solutions
Des Plaines
08.2023 - Current
- Oversaw calibration and maintenance schedules for essential production equipment, ensuring tools met required standards for accuracy and performance.
- Ordered and managed supplies and materials needed for production builds, working closely with vendors and purchasing teams to keep work flowing smoothly.
- Tracked and updated inventory levels, helping to maintain stock accuracy and avoid production disruptions.
- Collaborated with engineers to identify ways to improve how work gets done, from tool usage to assembly line processes.
- Checked and closed out production work orders by reviewing documentation and confirming materials and parts were in place.
- Maintained training records for staff and set up sessions to keep everyone up-to-date on required skills and procedures.
- Collected and prepared documents for audits, working with quality teams to make sure everything was in order.
Technical Support Engineer
Oracle
Deerfield
05.2021 - 11.2022
- Provided expert troubleshooting and resolution for SaaS applications, ensuring client issues were resolved efficiently and met service-level expectations.
- Collaborated with development and operations teams to diagnose software and system problems, contributing to smooth application performance.
- Documented and tracked technical issues using internal tools, maintaining accurate records for future reference and analysis.
- Managed multiple open cases simultaneously, prioritizing tasks based on customer urgency and impact to ensure customer satisfaction.
- Communicated with clients to gather details and clarify needs, providing updates throughout the resolution process.
- Partnered with team members to share knowledge and streamline solutions, contributing to team effectiveness and consistency.
- Identified recurring issues and suggested improvements to reduce repeat problems and enhance system reliability.
- Developed familiarity with software deployment and release cycles, supporting updates and enhancements with minimal disruption to customers.
Motor Transport Operator
United States Marine Corps
Oceanside
01.2012 - 01.2016
- Operated and maintained military vehicles to support mission-critical transportation needs, ensuring safe and efficient movement of personnel and supplies.
- Planned and executed transportation schedules in high-pressure environments, meeting operational demands and adapting to rapidly changing priorities.
- Maintained detailed records of vehicle maintenance and mission logs, supporting accurate documentation for operational readiness.
- Collaborated with other units to coordinate logistical support, ensuring materials and resources were delivered on time to meet mission requirements.
- Conducted safety checks and inspections, proactively identifying and addressing issues to maintain operational efficiency.
- Adapted to evolving challenges by managing multiple tasks and prioritizing work to keep operations on track.
- Supported leadership with operational planning and briefings, contributing to mission success through detailed preparation and clear communication.
- Demonstrated strong teamwork and adaptability in dynamic, high-stakes environments, ensuring mission goals were achieved.
Education
Bachelor of Science - Information Technology
DePaul University
Chicago, IL06-2021
Skills
- Coordination
- Collaboration
- Tracking
- Prioritization
- Data entry
- Record keeping
- Communication
- Troubleshooting
- Vendor management
- Inventory
- Process improvement
- Compliance
- Flexibility
- Problem solving
- Adaptability
Timeline
Operations Support Specialist
Kranze Technology Solutions
08.2023 - Current
Technical Support Engineer
Oracle
05.2021 - 11.2022
Motor Transport Operator
United States Marine Corps
01.2012 - 01.2016
Bachelor of Science - Information Technology
DePaul University
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