Van Duong
Glen Carbon
Summary
Dynamic Receptionist Manager at Tipsy Nails and Spa with a proven track record in customer service and conflict resolution. Expertly facilitated bilingual communication, enhancing client satisfaction and team collaboration. Recognized for establishing efficient office procedures and effectively resolving employee disputes, fostering a positive work environment. When I noticed communication barriers between our bilingual clients and staff, I took the initiative to facilitate bilingual communication, which significantly enhanced client satisfaction and team collaboration. Moving forward, I would like to implement regular training sessions to further improve our team's communication skills, and maintain a high level of service.
Overview
6
6
years of professional experience
Work History
Receptionist Manager
Tipsy nails and spa
Glen Carbon
08.2019 - Current
- Welcomed and guided all visitors, clients, and customers with a high level of professionalism. Addressed customer complaints swiftly and effectively, ensuring their satisfaction with the resolution of any issues.
- Responded to customer complaints promptly while ensuring their satisfaction with the resolution of issues.
- I facilitated effective communication by translating English to Vietnamese for employees, enabling them to better understand and address the needs and preferences of our customers.
- Established work procedures or schedules to organize daily work of administrative staff.
- I successfully facilitated the resolution of a conflict between employees by creating a safe environment for open communication, actively listening to each party's concerns, identifying the root causes of the disagreement, and guiding them toward a collaborative solution that restored their working relationship.
Education
High School Diploma -
Edwardsville Highschool
Edwardsville, IL05-2023
BBA - Finance
Southern Illinois University, Edwardsville
Edwardsville, ILSkills
- Customer service
- Office management
- Conflict resolution
- Bilingual communication
- Team leadership
- Time management
- Problem solving
- Effective communication
- Customer relationship management
- Interpersonal skills
- Teamwork and collaboration
- Problem-solving aptitude
- Negotiation
- Scheduling appointments
- Administrative support
- Task prioritization
Affiliations
- Pilates and weight lifting.
- Crochet
- Volunteer work
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
References
References available upon request.
Timeline
Receptionist Manager
Tipsy nails and spa
08.2019 - Current
High School Diploma -
Edwardsville Highschool
BBA - Finance
Southern Illinois University, Edwardsville
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