Valiary Griffin Smith
South Holland
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Assistant General Manager
CDT/National Express Transit
06.2019 - 07.2023
- Oversee 140 employees
- Work under Pace contractors and management
- Daily operation of South Cook Para transit
- Assisting customers on complaints compliance, commendations, and daily reports
- CAF Assistance
- Missed trip Data
- Provide On time performance reports
- Verify and fix various monthly reports
- Special trip billing reports for Dial ride program.
Assistant Operations Manager
First Transit
05.2015 - 05.2019
- Oversee Drivers, Dispatchers and Reservationists to ensure standard Para- Transit services levels
- Maintain Productivity and OTP
- Time Sheets/ Assists Payroll with Record Keeping
- Monitor various reports for Daily Operations
- Assist GM Manager with all aspects of the daily operation of the MV Para Transit project
- Initiate incident report and CAF assistance
- Ability to handle multiple tasks accurately and effectively
- Provider On time performance and various reports daily
- Professional Demeanor and appearance
- Excellent Customer Services.
Operations Manager
MV Transits
04.2010 - 11.2015
- Oversee driver scheduling to ensure productivity standard are met
- Schedule dispatch staff, call taker and scheduler
- Initiate incident reports and CAF assistance when necessary
- GM Manager with all aspects of the daily operation of the MV Para transits project with focus on dispatch, drivers, and customer services and call center activities
- Provider On time performance and various reports daily
- Time sheets /assisted payroll.
Education
Diploma -
High School Marshall High
Business Administration -
Chicago Loop College
Skills
- Leadership/communication skills
- Customer Services Skills
- Data entry
- Complaint Compliance
Career Overview
Hard working, highly motivated, Customer services focused, and driven to assist to help company and clients grow within their organization.
Timeline
Assistant General Manager
CDT/National Express Transit
06.2019 - 07.2023
Assistant Operations Manager
First Transit
05.2015 - 05.2019
Operations Manager
MV Transits
04.2010 - 11.2015
Diploma -
High School Marshall High
Business Administration -
Chicago Loop College
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