Summary
Overview
Work History
Education
Skills
Timeline
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Valetta Henderson

Chicago

Summary

Motivated Sales Associate with extensive customer service and sales experience. Outgoing professional with a proven track record of driving increased sales and improving the overall buying experience. Skilled in building strong relationships with customers and providing exceptional service to meet their needs. Results-driven individual who thrives in fast-paced environments and is committed to achieving sales targets.

Overview

22
22
years of professional experience

Work History

Driver

Uber
01.2020 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Enhanced customer satisfaction by providing courteous and efficient service during deliveries.

Customer Service Representative Cashier

Walmart
05.2003 - 06.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Managed timely and effective replacement of damaged or missing products.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained up-to-date knowledge of product and service changes.

Education

High school - General Studies

Westinghouse
Chicago, IL

Skills

  • Assisted customers in locating products and provided knowledgeable recommendations
  • Maintained a clean and organized checkout area, ensuring a pleasant shopping experience
  • Ability to think on my feet, handle unexpected situations, and find solutions to customer problems
  • Resolved customer complaints and provided alternative solutions, resulting in improved customer satisfaction

Timeline

Driver

Uber
01.2020 - Current

Customer Service Representative Cashier

Walmart
05.2003 - 06.2021

High school - General Studies

Westinghouse

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Valetta Henderson