Experienced product support specialist in a global technology company for over 5 years.
Excellent communication and interpersonal skills working internally and externally with multiple teams across multiple products. Extensive experience in Customer Care operations and project management aimed to deliver the best customer experience and drive product forward with data-driven decisions for the best product in the users eyes.
Multitasking and Prioritization
Project Planning & Analysis
Idea Development and Brainstorming
Issue Research
Customer Support
Decision-Making & Problem-Solving
Processes & Procedures creation