Valerie Nimox
Chicago
Summary
Dynamic and results-driven professional with extensive experience at McDonald's, excelling in customer service and team leadership. Proven ability to enhance operational efficiency and foster a collaborative environment. Skilled in multitasking and maintaining safety standards, consistently achieving high customer satisfaction through effective communication and problem resolution.
Overview
7
7
years of professional experience
Work History
Crew Member
Checkers Restaurant
07.2024 - 07.2024
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Manager
McDonald's Restaurant
12.2019 - 03.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Team Member
Jewels Osco
09.2018 - 09.2018
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Retrieved grocery carts and baskets from lot and various site locations.
- Assisted in maintaining a clean store environment for a pleasant shopping experience.
- Maintained customer satisfaction by assisting with carrying out goods.
- Greeted guests entering and exiting store to foster customer satisfaction.
- Returned unwanted merchandise and retrieved specially requested products.
UPS
Loader, UPS
11.2017 - 03.2018
- Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
- Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
- Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
- Ensured timely deliveries by consistently meeting deadlines for loading and unloading tasks.
- Increased warehouse organization by sorting incoming shipments and properly storing materials in designated locations.
- Facilitated smooth operations by closely collaborating with team members to coordinate loading and unloading processes.
- Performed routine inspections of loading equipment, ensuring its safe operation and reducing the risk of accidents or delays.
- Demonstrated adaptability with cross-training in various warehouse roles, providing support where needed during busy periods.
Education
High School Diploma -
Johnson College Prep
Chicago, IL06.2015
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Cleaning
- Taking orders
- Customer engagement
- Self-discipline
- Cleaning and sanitizing
- Flexible schedule
- Interactive communication skills
- Safe food handling
- Integrity and honesty
- Safety awareness
- Verbal and written communication
- Leadership qualities
- Drive-thru operations
- Food preparation
- Heavy lifting
- Learning agility
Timeline
Crew Member
Checkers Restaurant
07.2024 - 07.2024
Manager
McDonald's Restaurant
12.2019 - 03.2024
Team Member
Jewels Osco
09.2018 - 09.2018
UPS
Loader, UPS
11.2017 - 03.2018
High School Diploma -
Johnson College Prep
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