Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Valerie Hok

Lindenhurst

Summary

Efficient Medical Receptionist with relevant experience in managing patient appointments, handling patient inquiries, and maintaining electronic health records. Strengths include strong organizational abilities, exceptional communication skills, and familiarity with medical terminology. Proven record of streamlining office operations for optimal efficiency and improving patient satisfaction by providing high-quality customer service.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience
6
6
years of post-secondary education

Work History

Medical Receptionist/Insurance Biller

Family Medicine Specialist
Waukegan
01.2024 - 03.2026
  • Checked patients in and out for appointments and collected co-payments.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Protected patients by observing strict HIPAA and OSHA guidelines.
  • Handled medical records and billing with EClinical

Customer Service Representative

Sams club
Gurnee
07.2019 - 09.2022
  • Assisted members with product inquiries and service requests.
  • Handled customer transactions using point-of-sale systems.
  • Resolved customer complaints through effective communication and problem-solving.
  • Met monthly quota for credit card sign ups

Front desk/Document Filer

Raymond Chevrolet
Antioch
08.2016 - 03.2018
  • Organized and maintained filing systems for customer documents and service records.
  • Processed incoming documents promptly and accurately for dealership operations.
  • Assisted staff in retrieving files and information as needed for client interactions.

Education

Associate of Arts - Nursing

College of Lake County
Grayslake, IL
08.2020 - 03.2026

Skills

  • Medical terminology
  • Insurance verification
  • HIPAA/OSHA compliance
  • Conflict resolution
  • Office administration
  • Time management
  • Team collaboration
  • EMR / EHR
  • Medical charting
  • Proficient in Microsoft office, Excel, Eclinical
  • Data management

References

References available upon request.

Timeline

Medical Receptionist/Insurance Biller

Family Medicine Specialist
01.2024 - 03.2026

Associate of Arts - Nursing

College of Lake County
08.2020 - 03.2026

Customer Service Representative

Sams club
07.2019 - 09.2022

Front desk/Document Filer

Raymond Chevrolet
08.2016 - 03.2018
Valerie Hok