Valerie Hernandez
Tinley Park
Summary
Dynamic sales associate with expertise in visual merchandising and customer service. Proven ability to enhance shopping experiences and boost customer satisfaction through effective communication and teamwork.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Marshalls
Springfield
12.2025 - Current
- Maintained knowledge of current trends and products in fashion.
- Organized merchandise displays to improve customer shopping experience and increase engagement.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Acquired knowledge of credit card systems to assist in promoting signups
- Set up merchandise to enhance aesthetics, contributing to higher sales and customer satisfaction.
- Learned department codes to enhance versatility and support team operations.
- Used walkie-talkie to communicate with team about items needed at front register
Actor
Old Joliet Haunted Prison
Joliet
09.2024 - 11.2025
- Seasonal job, had 'off season' events that partook between November 2024 to September 2025.
- Portrayed various characters in immersive haunted experiences for guests.
- Adapted performances in real-time to align with audience reactions and feedback.
- Utilized quick thinking to enhance overall guest experience during events.
- Sustained high energy and concentration levels throughout extended performance durations.
Sales Associate
Journeys Kidz
Orland Park
07.2024 - 08.2025
- Designed and arranged merchandise displays to create an engaging shopping experience that attracted customer interest.
- Helped customers find specific products, answered questions, and offered product advice.
- Showcased product features and benefits to align with customers' needs, facilitating informed purchasing decisions.
- Processed sales transactions efficiently using point-of-sale systems.
- Handled returns and exchanges while adhering to company policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Monitored trends and product offerings in children's fashion to provide informed recommendations to customers.
- Answered incoming telephone calls to provide store, products and services information.
- Placed special orders or called other stores to find desired items.
Usher
Credit Union One Amphitheater
Tinley Park
06.2024 - 08.2024
- Checked tickets to verify access to event areas, enhancing guest experience.
- Guided guests to their seats with clear and friendly directions.
- Communicated effectively with team members during high-traffic events.
- Monitored crowd behavior and reported issues to management, ensuring safety and order.
- Answered questions from guests about events, venues, times.
- Checked coats and bags for prohibited items before allowing entry into the venue.
- Contributed to venue cleaning at end of events, maintaining a welcoming environment.
Sales Associate
Spirit Hallowenn
Orland Park
10.2023 - 11.2023
- Delivered exceptional customer service by effectively resolving inquiries and concerns, enhancing customer satisfaction.
- Helped customers find specific products, answered questions, and offered alternatives if product wanted was not in stock.
- Coordinated with team members to efficiently restock inventory on the sales floor, ensuring product availability for customers.
- Restocked shelves to ensure optimal inventory levels, supporting seamless shopping experience.
Party Waitress
The Odyssey Country Club
Tinley Park
08.2022 - 11.2023
- Set up table settings with clean tablecloths, napkins, and tableware to create an inviting atmosphere for incoming guests.
- Ensured cleanliness of tables and dining areas to enhance guest experience during shift.
- Removed dirty dishes and glasses from tables and counters to maintain cleanliness during service.
- Restocked condiment and napkin containers during slower service times to ensure availability for guests.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks.
- Proactively gathered guest feedback on food, addressed concerns, and provided additional items and beverage refills to ensure satisfaction.
- Maintained a clean work station by restocking supplies, wiping down counters.
Education
Bachelor of Arts - Political Science
University Of Illinois Springfield
Springfield, IL05-2029
High School Diploma -
Victor J Andrew Highschool
Orland Park05-2025
Skills
- Visual merchandising
- Customer service
- Effective communication
- Team collaboration
- Adaptable performance
- Positive and professional
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Seal of Bilitracy
Timeline
Sales Associate
Marshalls
12.2025 - Current
Actor
Old Joliet Haunted Prison
09.2024 - 11.2025
Sales Associate
Journeys Kidz
07.2024 - 08.2025
Usher
Credit Union One Amphitheater
06.2024 - 08.2024
Sales Associate
Spirit Hallowenn
10.2023 - 11.2023
Party Waitress
The Odyssey Country Club
08.2022 - 11.2023
Bachelor of Arts - Political Science
University Of Illinois Springfield
High School Diploma -
Victor J Andrew Highschool