Summary
Overview
Work History
Education
Skills
References
Timeline
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Valerie Castaneda

Woodstock

Summary

Dynamic and bilingual professional with a proven track record at Walmart, excelling in customer service and cash handling. Adept at fostering customer satisfaction through effective communication and team collaboration. Recognized for training new associates and enhancing store operations, ensuring a well-organized and appealing shopping environment.

Overview

4
4
years of professional experience

Work History

Cashier

Walmart
Woodstock
10.2022 - Current
  • As a front-end associate I am able to fulfill multiple duties. Great customer interaction, greeting customers enthusiastically improving customer satisfaction. Cash handling while maintaining precise cash drawer, counting money, and aligning transactions. Productively able to scan items, calculating totals, accepting cash, credit/debit cards. Effectively answering questions about products while maintaining my area clean and organized. Great productivity with restocking shelves and ensuring availability of products and organized displays.

Services Host Team Associate

Walmart
Woodstock
10.2022 - Current
  • As a service host team associate I was trained to help at service desk. Successfully given money orders, cashed checks, sent money through multiple money transfer services offered as well as giving forward money that has been sent, pay bills, load and cash out from accounts including debit cards. Efficiently able to process returns and exchanges according to policy. Great customer satisfaction.
  • Assisted with customer requests and answered questions to improve satisfaction.

Associate in Women’s and Kids Apparel

Blains Farm and Fleet
Woodstock
06.2021 - 09.2022
  • Trained new associates on store operations, policies, and procedures Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current. Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items. Answered store and merchandise questions and led customers to wanted items. Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Education

High School Diploma -

Woodstock High School
Woodstock
05-2022

Associate of Science -

McHenry County College
Crystal Lake, IL

Skills

  • Bilingual (Fluent in Spanish and English)
  • Customer service excellence
  • Cash handling
  • Team collaboration
  • Effective communication
  • Time management
  • Multitasking and organization
  • Adaptability
  • Self-Motivation

References

  • Juan Castaneda (Mortgage Loan Officer, Banker, Lender) 815-814-2294
  • Damien Morales (Manager at Walmart) 815-276-6703
  • Ana-Emilia (Manager at Walmart) 224-760-6351

Timeline

Cashier

Walmart
10.2022 - Current

Services Host Team Associate

Walmart
10.2022 - Current

Associate in Women’s and Kids Apparel

Blains Farm and Fleet
06.2021 - 09.2022

High School Diploma -

Woodstock High School

Associate of Science -

McHenry County College

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Valerie Castaneda