Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Valeria Ponce

Rockford

Summary

Dedicated and detail-oriented Customer Service Representative with experience in order entry, tagging, and machine operation in a manufacturing environment. Skilled in communication, problem-solving, and teamwork with strong organizational and data entry abilities. Seeking to apply customer service expertise to support efficiency and enhance client satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Order Entry Specialist

Curtis Metal Finishing Company
09.2023 - Current
  • Manage order entry for all incoming work, ensuring accuracy and timely processing.
  • Identify and properly tag incoming work to align with production requirements.
  • Collaborate with team members to maintain efficiency and quality standards.
  • Operate machinery safely and effectively as needed in daily operations.

Machine Operator/ Leader

Johns Natural Chews
01.2022 - 09.2023

• Operated and maintained packaging machines to ensure smooth production.

• Trained and supervised employees on machine operation and safety procedures.

• Conducted testing to verify machines were properly cleaned and functioning.

• Maintained detailed records of all products processed on machines.

• Ensured cleanliness and organization of production areas to meet safety standards.

Machine Operator/ Material Handler

Custom Pak
02.2020 - 01.2022

• Operated packaging machines to support efficient product sealing processes.

• Monitored and restocked packaging equipment to ensure uninterrupted production.

• Assisted in maintaining smooth workflow and minimizing machine downtime.

Education

Long County High School
Ludowici, GA
2019

Skills

    Communication & Active Listening

    Leadership & Coaching

    Problem Solving & Critical Thinking

    Time Management & Organization

    Teamwork & Collaboration

    Data Entry & Order Processing

    Basic Computer Skills

    Training & Development

Certification

Forklift driver

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Order Entry Specialist

Curtis Metal Finishing Company
09.2023 - Current

Machine Operator/ Leader

Johns Natural Chews
01.2022 - 09.2023

Machine Operator/ Material Handler

Custom Pak
02.2020 - 01.2022

Long County High School
Valeria Ponce