Valeria Monter

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
• Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
• Completed data entry tasks with accuracy and efficiency.
• Verified accuracy of data entered into system to produce error-free reports.
• Responded to customer inquiries and provided accurate information about products and services via live chat.

Receptionist -

• Greeted customers upon entry
• Transferred calls to the appropriate person
• Scanning
• Filing paperwork (invoices, trip sheets and pay checks)
• Helped accounting with checks

Customer Service -

• Assisted with order placements,credits, or returns
• Suggested solutions for products when items were out of stock
• Handled complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution.
• Multi-tasking by answering phones, entering faxes and checking online orders.
• Trained and onboarded new hires. Delivering comprehensive instruction on compliance standards, customer service protocols, and company software.
• Ensured each team member met productivity targets within days.

• Trained new team members by relaying information on company procedures and safety requirements.
• Coached team members in techniques necessary to complete job tasks.
• Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
• Performed data entry and completed proper paperwork.
• Facilitated smooth order processing by accurately picking, packing, and distributing requested items to various departments.

• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Assisted in training new cashiers to uphold company standards of service excellence.