Valentina Pizzoferrato
Addison
Summary
Dynamic customer service professional with a proven track record at Il Giardino Del Dolce, excelling in cash handling and enhancing customer satisfaction. Recognized for reliability and exceptional product knowledge, I consistently exceeded service goals while fostering a welcoming atmosphere. Adept at multitasking and utilizing POS systems to streamline operations and elevate guest experiences.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Il Giardino Del Dolce
Chicago, IL
01.2021 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Memorized 50+ types of pastries and cookies.
- Took cake orders and filled pastry orders.
Server
IHOP
Addison, IL
06.2024 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Addison Trail High School
Addison, ILSkills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Product knowledge
- POS system operation
- Up-selling techniques
- Time management
- Order coordination
Languages
Italian
Full Professional
Timeline
Server
IHOP
06.2024 - 01.2025
Customer Service Cashier
Il Giardino Del Dolce
01.2021 - Current
Addison Trail High School
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