VALENTINA ERCEGOVAC
Mount Prospect
Summary
Dynamic and detail-oriented professional with a proven track record at AIT Worldwide Logistics, excelling in import/export regulations and recordkeeping accuracy. Committed to continuous improvement and efficiency, leveraging strong data entry skills to enhance operational workflows.
Overview
26
26
years of professional experience
Work History
Customs Entry Writer
AIT Worldwide Logistics
06.2019 - Current
- Ensured accurate invoicing of services rendered by verifying fees associated with each entry before submission to accounting
- Identified and resolved issues with potential to delay cargo release or final delivery.
- Monitored shipment statuses proactively through various tracking tools available online, keeping clients informed about any potential delays or disruptions affecting their cargo.
- Delivered exceptional customer service through fast and accurate processing of entries, professional, precise communication and coordination with other departments to resolve inquires.
- Analyzed and validated import documentation and data to remain in accordance with applicable laws and regulations.
- Managed high-volume workload efficiently, prioritizing tasks to meet tight deadlines while maintaining accuracy in all customs entries.
- Collaborated closely with regulatory agencies such as FDA and EPA when required for specific imports, ensuring full compliance with all relevant protocols.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Resolved issues related to missing or incomplete documentation swiftly, minimizing disruption to both clients and logistics partners involved in the import process.
Import Coordinator
AIT Worldwide Logistics
06.2019 - Current
- Ensured timely delivery of imported goods by closely monitoring shipment statuses and addressing potential issues promptly.
- Resolved invoice discrepancies efficiently, ensuring accurate financial records and prompt payment to suppliers.
- Maintained compliance with customs regulations by diligently reviewing and submitting accurate paperwork.
- Coordinated shipments of product from country of origin to final destination by both air and land transport.
- Developed and maintained relationships with customs brokers, freight forwarders and customers.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
- Reviewed and signed documents on behalf of clients in line with power of attorney limitations.
- Prepared and submitted Harmonized Tariff Schedules (HTS) codes to US Customs.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Coordinated with shipping and transport companies on behalf of clients.
- Accurately input shipment details into company's system using Cargo Wise
AIR EXPORT CUSTOMER SERVICE COORDINATOR
DHL Global Forwarding
09.2012 - 06.2019
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Leveraged strong product knowledge to educate customers about available options and assist them in making informed purchasing decisions.
- Coordinated logistics for customer orders.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
BREAKBULK COORDINATOR
DB Schenker
05.2005 - 09.2012
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Responsible for preparation of files ,distribution of documents and collection of funds.
- Compiling the MBL's and breaks down consolidations into HBL's. Enter and update on line system with information on disposition of shipments .
- Notifies brokers and consignee of arrival of shipments
- Prepares documents required to move in bound shipments between US ports.
Import Agent
Lufthansa Cargo
09.2003 - 05.2005
- Created and transmitted accurate documentation to governmental agencies for import activities.
- Obtain customs release responsible for guaranteeing that all materials are in the proper place and have been through necessary transactions as a customer service handler
- I help customers with their needs ,answering phones
- Worked and handled General Orders shipments
- Other duties as assigned
Security Officer
Argenbright Security
01.2001 - 07.2002
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
TRANSIT ASSISTANT
International Organization For Migration
06.1999 - 07.2002
- Greeted migrants in with friendliness and professionalism.
- Escorting migrants to various destinations at O'Hare airport
- Responsible for overnight migrants at designated hotel for emplacements the following day
- Maintaining good relationship with governmental personnel and authorities ,aviation and airline personnel.
- Made reservations , booking and changes
Passenger Assistant
Prospect Airport Services
12.1998 - 07.2002
- Assisted travelers in navigating airport terminals, efficiently escorting them to gates, baggage claims, and ground transportation.
- Participated in regular training sessions to stay current on industry regulations, safety protocols, and customer service best practices.
Education
High School Diploma -
PETAR KOCIC
BOSNIA AND HERZEGOVINA05-1998
Skills
- Recordkeeping accuracy
- Continuous improvement mindset
- Import and export regulations
- Efficient data entry
Languages
Serbian
Native or Bilingual
Interests
Traveling is my favorite hobby because; it allows me to escape my everyday responsibilities I love to travel with family and friends I also like baking , walking with my dog , watching favorite tv shows and spending time with my family husband and two kids
Timeline
Customs Entry Writer
AIT Worldwide Logistics
06.2019 - Current
Import Coordinator
AIT Worldwide Logistics
06.2019 - Current
AIR EXPORT CUSTOMER SERVICE COORDINATOR
DHL Global Forwarding
09.2012 - 06.2019
BREAKBULK COORDINATOR
DB Schenker
05.2005 - 09.2012
Import Agent
Lufthansa Cargo
09.2003 - 05.2005
Security Officer
Argenbright Security
01.2001 - 07.2002
TRANSIT ASSISTANT
International Organization For Migration
06.1999 - 07.2002
Passenger Assistant
Prospect Airport Services
12.1998 - 07.2002
High School Diploma -
PETAR KOCIC
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