Valentina Araujo
Aurora
Overview
5
5
years of professional experience
Work History
General Manager
Zara
Tysons Corner
01.2024 - 11.2025
- Designed sales and service strategies to improve revenue and retention.
- Trained employees on duties, policies and procedures.
- Delegated work to staff, setting priorities and goals.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Prepared staff work schedules and assigned team members to specific duties.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Created schedules and monitored payroll to remain within budget.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Assistant Store Manager
Zara
Tysons Corner
01.2023 - 01.2024
- Created effective business plans to focus strategic decisions on long-term objectives.
- Trained new employees on store policies, procedures and customer service standards.
- Organized weekly meetings with department heads to review progress on key objectives.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Department Manager
Zara
Washington
01.2022 - 01.2023
- Completed day-to-day duties accurately and efficiently.
- Set and managed departmental budgets, controlling expenses to meet financial goals.
- Conducted performance evaluations, providing constructive feedback and setting objectives.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Led team meetings to communicate targets, share updates, and gather feedback.
- Utilized excellent math skills to maintain accurate inventory levels.
- Handled shift overstock, restocking and inventory control.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
Cashier
Zara
Orlando
01.2021 - 01.2022
- Processed returned merchandise by strictly following store return and exchange procedures.
- Collected payments and provided accurate change.
- Answered customer questions and provided store information.
- Resolved customer complaints professionally in accordance with company policy.
- Processed sales transactions to prevent long customer wait times.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Greeted customers promptly and responded to questions.
- Performed other duties as assigned by management.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Education
Hospitality Administration And Management
Universidad Nueva Esparta
Caracas - Venezuela07-2015
Skills
- Effective communication
- Manage operations
- Delegating work
- Customer experiences
- Problem-solving aptitude
- Employee training
- Customer relationship management
- Conflict resolution
- Team leadership
Languages
Spanish
Native/ Bilingual
References
- Yuleisy Beriguete (732) 900-4523 General Manager
- Vanessa Pereira (917) 837-5514 Regional of Operations
- Pedro Altunes (929) 442-1988 Regional Commercial
Timeline
General Manager
Zara
01.2024 - 11.2025
Assistant Store Manager
Zara
01.2023 - 01.2024
Department Manager
Zara
01.2022 - 01.2023
Cashier
Zara
01.2021 - 01.2022
Hospitality Administration And Management
Universidad Nueva Esparta